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justin576
Participant
March 4, 2018
Question

bought a software download card won't work

  • March 4, 2018
  • 4 replies
  • 419 views

bought a software download card won't work can't get it to work at all....

    This topic has been closed for replies.

    4 replies

    J
    justin576Author
    Participant
    March 4, 2018

    theres something wrong with my account, won't let me use live help chat yet my brother in law sitting next to me can.. un impressed after spending 200+ dollars and can't even use Lightroom

    J
    justin576Author
    Participant
    March 4, 2018

    I have a trail of lightroom cc and lightroom classic. But I've tried downloading the card software with and without those downloaded, and it came with the number on the back you scratch off so yes it does have a serial number with it

    Just Shoot Me
    Just Shoot Me
    Legend
    March 4, 2018

    It more than likely has a Redemption code on the card or in the packaging it came in. you need to go to the Adobe redemption code website, input that code and get a real serial number.

    A redemption code has both letter and number character in it and a serial number is 24 characters long with only numbers. It will start with 1160 and have 5 more groups of four number to add up to 24.

    Help with redemption codes

    https://redeem.licenses.adobe.com/getserial

    How to convert a Lightroom CC trial version to licensed Lightroom 6 copy

    J
    justin576Author
    Participant
    March 4, 2018

    So then the number on the card I scratched off is the redemption code, I don' think I have the 24 digit numbers only number

    J
    justin576Author
    Participant
    March 4, 2018

    sorry, it is Lightroom 6 and I have a free trial of Lightroom on my Mac. can't get the download to actually download onto the Mac

    dj_paige
    dj_paige
    Legend
    March 4, 2018

    You have a free trial of what?? Lightroom 6 or some other Lightroom? Give us specifics.

    Does this "software download card" provide you with a serial number? Answer YES or NO. Do not type the serial number in your reply.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 4, 2018

    Without any informations about the appropriate software that you have bought and the used operating system nobody can help.

    What do you have tried and which error messages do you get?

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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