Skip to main content
Participant
February 22, 2022
Question

Can't access 98% of my photos or folders

  • February 22, 2022
  • 2 replies
  • 94 views

My folder pulltabs are greyed out and the ALL PHOTOS folder shows only 2456/29887

 

Just renewed my subscription and was double charged to non refundable card and then when i try to cancel, it wants to charge me $15 cancellation fee.

This topic has been closed for replies.

2 replies

dj_paige
Legend
February 22, 2022

Maybe you have turned on a filter? Try making sure all filters are turned off.

 

Maybe you have accidentally stacked a lot of photos. Go to Photos->Stacking->Expand All Stacks.

Legend
February 22, 2022

For account/billing issues go to https://helpx.adobe.com/contact.html and click on the chat icon in the lower right to work with an agent: