Can't buy Lightroom Classic as I have already bought Lightroom CC

Forum|Forum|6 years ago
December 8, 2019
2 replies
3358 views

I bought Lightroom CC in error. It's showing on my Creative Cloud account as a paid-for annual subscription. However, if I try to buy Lightroom Classic (I have downloaded the trial version and migrated everything) it says I have already bought it! The only option seems to be to create another user account with Adobe, unless anyone has a better suggestion. I could cancel my CC subscription but that may not fix it.

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john beardsworth

Community Expert

Contact Adobe Customer Care directly. They are used to their product names causing confusion and can switch you to the right plan.

A

alanb1956Author

Participant

Thanks John. Not wishing to appear dim, I have failed to find any way of messaging Adobe directly. Their "Contact Customer Care" site just sends you round in circles. I think I spotted a UK phone number for purchasing so will try to find that and give them a call tomorrow.

john beardsworth

Community Expert

Yes, they do make it hard to contact them directly! https://helpx.adobe.com/uk/manage-account/using/change-plan.html might be useful. Also https://helpx.adobe.com/uk/contact.html

GoldingD

Legend

When you bring up Adobe.com and look at your account, what Plan is shown as purchased?

A

alanb1956Author

Participant

Hi David - it just says "Lightroom Plan with 1TB". I bought it as a download card off Amazon and it's a CC plan but my Creative Cloud Desktop just calls it Lightroom. I have uninstalled it, and have Classic installed and working.

GoldingD

Legend

At that web page, does a button exist concerning changing plan? Might be an issue if non U.S. Credit card used.

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