Can't convert NEF files to DNG on disc version of LR6 nor upgrade it.

Question

I recently purchased a Nikon D3400 and the disc version of LR6. I downloaded the DNG Converter - didn't help. Downloaded the zip file for Camera Raw - no results. My only option is to upgrade LR6 itself, but all I find is the "update" for LR CC. It seems that its having me install the entire LR CC program itself. I read where another disc user had a similar problem - Re: Can't upgrade my new LR6 disc - and it seems to stem from the confusion between CC and LR6. I'm licensed for = and paid for - the disc & don't want to risk going to the subscription service (in retrospect maybe I should have in the first place..). It wasn't clear how it was resolved - only that the user finally found a rep who understood the problem & fixed it remotely.

How can I resolve this? Trying to keep from an hours long marathon customer service experience if at all possible.

John T Smith · Accepted Answer

download Lightroom https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html to get updates

dj_paige · Answer

The DNG Converter version 9.7 or later will work

but if all you can tell us are the words "didn't help", it's hard for us to figure out what advice to give you. Let me take a wild guess ... you are trying to convert individual files with the DNG converter. That's not how it works ... you select a folder (not a file) with the DNG converter and then the DNG converter will convert all the files in that folder.

or you can download and install Lightroom 6.7 or later, as explained above

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