Can’t download

I ihink your use of the word download is throwing me off. Makes me think not Lightroom Classic, but then v 4.4 could be very very old Lightroom perpetual (a.k.a stand alone)

So, a bit of info via Lightroom

Could you..

In lightroom click on Help, then System Information (Sys Info), then Copy. And paste that into a reply.

Note that on this wonderful (not) new forum, replying to a reply is clunky. To work around it, Start your reply, just some words, post your reply, then edit your reply to properly finish it.

Adobe, are you listening?

Ahh, wait a sec. Are you talking about the Adobe a Creative Cloud Desktop App?

https://www.adobe.com/creativecloud/desktop-app.html

What device do you run this particular lightroom on?

Please verify what Lightroom you are using, and what version, In Lightroom, /Help/About/