Participant

Question

Can't edit in develop module

Forum|Forum|6 years ago
September 29, 2019
4 replies
1307 views

I can see the picture in develop module but once I click on a preset or try to adjust anything the screen goes gray. I have tried rebooting ligthroom, made sure I have the most updated version of lightroom. I have tried to go in Preferences and change the GPU but now with the update it just says that my system is OFF. I don't know what to do, I haven't changed anything, one day it was working fine and now it doesn't.

Problem or error

This topic has been closed for replies.

GoldingD

Legend

Let’s clean up that display of system information, some issue in this forum when replying to a reply. Ain’t strips out line returns. So, I have taken the librity to do that:

System Information provided by OP (emphisis mine)

Lightroom Classic version: 8.4.1 [ 201909111355-eb9b68f0 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.17134

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.4 GHz

Built-in memory: 16288.1 MB

Real memory available to Lightroom: 16288.1 MB

Real memory used by Lightroom: 2289.1 MB (14.0%)

Virtual memory used by Lightroom: 2448.9 MB

GDI objects count: 790

USER objects count: 2645

Process handles count: 1605

Memory cache size: 729.7MB

Internal Camera Raw version: 11.4.1 [ 291 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD

optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1274MB / 8144MB (15%)

Camera Raw real memory: 1316MB / 16288MB (8%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1600x900

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: Check

OpenGL support: Failed

Vendor: Intel

Version: 3.3.0 - Build 20.19.15.5063

Renderer: Intel(R) HD Graphics 4600

LanguageVersion: 3.30 - Build 20.19.15.5063

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic Library Path: C:\Users\Owner\Pictures\Lightroom\Lightroom Catalog.lrcat Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom

So, looking at that

1. Windows OS out of date, not critical

2. Is this a desktop or a laptop/notebook? Looks like no actual GPU, just an integrated video control. Why no DirectX, just see failed OpenGL, best if DirectX, absolute fail if no DirectX and OpenGl fails.

see:https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

DdeGannes

Community Expert

The Win OS needs to be updated for the GPU to function. See the screen capture.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

samanthar84876830Author

Participant

My computer wont let me update, every time it tries to update my computer crashes. It never gets past 90% of it's update so then it just reverts back to how it was...

GoldingD

Legend

Also, please post your System Information as Lightroom reports it. Please post by pasting that in to a reply, not as an irritaing attachment.

In Lightroom /Help/System Information/Copy/

samanthar84876830Author

Participant

Lightroom Classic version: 8.4.1 [ 201909111355-eb9b68f0 ] License: Creative Cloud Language setting: en Operating system: Windows 10 - Home Premium Edition Version: 10.0.17134 Application architecture: x64 System architecture: x64 Logical processor count: 8 Processor speed: 3.4 GHz Built-in memory: 16288.1 MB Real memory available to Lightroom: 16288.1 MB Real memory used by Lightroom: 2289.1 MB (14.0%) Virtual memory used by Lightroom: 2448.9 MB GDI objects count: 790 USER objects count: 2645 Process handles count: 1605 Memory cache size: 729.7MB Internal Camera Raw version: 11.4.1 [ 291 ] Maximum thread count used by Camera Raw: 5 Camera Raw SIMD optimization: SSE2,AVX,AVX2 Camera Raw virtual memory: 1274MB / 8144MB (15%) Camera Raw real memory: 1316MB / 16288MB (8%) System DPI setting: 96 DPI Desktop composition enabled: Yes Displays: 1) 1600x900 Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No Graphics Processor Info: Check OpenGL support: Failed Vendor: Intel Version: 3.3.0 - Build 20.19.15.5063 Renderer: Intel(R) HD Graphics 4600 LanguageVersion: 3.30 - Build 20.19.15.5063 Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic Library Path: C:\Users\Owner\Pictures\Lightroom\Lightroom Catalog.lrcat Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom

GoldingD

Legend

In Preferences, In Performance, turn off use of GPU acceleration (assuming it is on)

See if that helps

B

Bill Sprague

Community Expert

My first guess is that it is a subscription issue. If you are not paid up, the Develop module quits. If you are paid up, try login out and back in with the CC application.

samanthar84876830Author

Participant

not a subscription issue, all up to date, tried login out and back - still grey screen

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