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joyodongo
joyodongo
Participant
January 7, 2020
Answered

Can't export videos in original format as getting error 'assertion failed' Lr Classic 9.1

  • January 7, 2020
  • 3 replies
  • 5278 views

I'm trying to export videos in original format (if you ask why, I make the selection of the videos in lightroom, colour-tag them and then export them), but I always get the error "assertion failed". If I rename them it still doesn't work, it only works if I change the format, which I don't like (the original are  some .mov and some .mts files, if I try only with .mov I get the same error).

 

This is my software/hardware:

I'm working with Lightroom CC 9.1 and MacOS 10

Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.15.2 [19C57]
Application architecture: x64
Logical processor count: 4
Processor speed: 3,8 GHz
Built-in memory: 8.192,0 MB
Real memory available to Lightroom: 8.192,0 MB
Real memory used by Lightroom: 1.206,1 MB (14,7%)
Virtual memory used by Lightroom: 12.773,6 MB
Memory cache size: 361,9MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1270MB / 4095MB (31%)
Camera Raw real memory: 1306MB / 8192MB (15%)
Displays: 1) 5120x2880, 2) 1920x1080

Graphics Processor Info:
Metal: AMD Radeon Pro 580

 

Any ideas? Thanks in advance.

 

    This topic has been closed for replies.
    Correct answer im2suns

    In the very last option in export dialog what option do you have chosen there?

     

    Try, Do nothing. 

     


    So, I actually got this to work just now.  For others, I also had a symptom of the Creative Cloud app not updating with an error 184 which said a file was locked.  

     

    I tried changing the My Pictures location in the registry, changing file permission all to no success, lightroom would not export video as originals. 

     

    Following leads here I did create a new Win 10 Administrator account, "lightroom" and then logged into the creative cloud app in the new account.  For the first time in many months, creative cloud was able to update the app without a 184 error.  

     

    Further, the Lightroom Video export as Original was able to export as I wanted it to without the error.

     

    There certainly seem to be some file permissions errors in my main windows profile preventing Lightroom Classic and the CC App to update properly.  I have no idea what they are or how to fix.  Pretty basic install here. 

     

    My workaround will be to use this new account for my video exports and then go back to my main profile to do Premiere Pro edits.

     

     

    3 replies

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    May 9, 2020

    When the upgrade of macOS there were some changes made in the Privacy and Security areas. Go to Apple System Preferences > Privacy and Security. ake sure Lightroom Classic has all the permissions necessary for files and folders. See the screen capture. Also, update to the latest version of Catalina 10.15.4.

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    chrisperry88
    chrisperry88
    Participant
    May 14, 2020

    Basic home user here, same problem as described with no solution in comments.  Seems like a relatively new topic thread so thought I would comment.  Only difference, I have Win 10 updated as of now.  

     

    I simply want to sort my video in Lightroom in collections, then export the collection from my data storage device to my SSD so I can edit them in PPro.  It works great for stills.  I want to just keep the original video, no edits, no options or trims required.  A basic copy and paste after the time I spent sorting.  Now, I have to find each file in windows explorer and copy it, or choose the H.264 export which I don't want at this point in my work flow.

     

    I tried looking at permissions and the registry value of USERS\Pictures linked above so not sure why  I can't use the option listed in the export dialogue to copy my video clips from my hard drives to my SSD on my Desktop, without a video re-encode?

     

     

     

     

     

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    May 14, 2020

    In the very last option in export dialog what option do you have chosen there?

     

    Try, Do nothing. 

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    sebastianw86492114
    sebastianw86492114
    Participant
    January 26, 2020

    Hello,

     

    i have the same problems here. Is there any solution right now?

    Best regards, Sebastian

    J
    jean_456
    Participant
    May 9, 2020

    Same issue for me, is there any solution right now ?

    Akash Sharma
    Akash Sharma
    Legend
    January 8, 2020

    Hi there,

     

    Sorry that you're getting an error "assertion failed" while exporting a video from Lightroom Classic 9.1. This issue occurs when Lightroom do not have required permissions while processing a file. Please checkout the solution mentioned in this article https://helpx.adobe.com/in/lightroom-classic/kb/user-permissions-issues.html and give read/write permissions to the required folders. 

     

    Let us know how it goes. 

    Thanks,

    Akash

    joyodongo
    joyodongoAuthor
    Participant
    January 8, 2020

    Thanks for the answer Akash,

    it can't be a permissions issue, because when I export the videos to the same folder with a processing option (DPX or H.264) it works just OK. I get the error when I try to export the original, unedited file.

     

    Thanks.

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