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L
Lewis5E61
Participant
January 18, 2025
Question

Can't import to Lightroom Classic

  • January 18, 2025
  • 2 replies
  • 237 views

I'm not able to import from my Olympus OM-D5 m3 camera into lightroom classic. The photos load into the import screen OK, but then lightroom crashes and I have to close it. I am able to import from my camera into the Olympus Workspace app. From there I can import into LR Classic. I believe this began happening after the latest lightroom update. I've tried rebuilding the catalog and creating a new catalog. There are other fixes I've tried but nothing has worked for me so far

 

My System is:
Windows 11 Home
Intel Ultra9 2.3GHz
Ram 32 G
Nvidia GeForce RTX 4050 GPU

Here's the settings from lightroom:

 
Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 22
Processor speed: 3.0GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Battery
Built-in memory: 32373.3 MB
Dedicated GPU memory used by Lightroom: 1543.4MB / 5921.0MB (26%)
Real memory available to Lightroom: 32373.3 MB
Real memory used by Lightroom: 1618.5 MB (4.9%)
Virtual memory used by Lightroom: 3451.2 MB
GDI objects count: 739
USER objects count: 2603
Process handles count: 2571
Memory cache size: 0.0MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 249MB / 16186MB (1%)
Camera Raw real memory: 326MB / 32373MB (1%)
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache2: 
m:0.0MB, n:0.0MB
 
U-main: 79.0MB
 
System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3200 pixels
Displays: 1) 3200x2000
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 4050 Laptop GPU (32.0.15.6094)
Init State: GPU for Image Processing supported by default
User Preference: Auto
Enable HDR in Library: OFF
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\ljone\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\ljone\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
 
 

2 replies

dj_paige
dj_paige
Legend
January 20, 2025

The photos load into the import screen OK, but then lightroom crashes and I have to close it.

 

Is there an error message? If so tell us the exact word-for-word unedited error message. If no message, check the crash report https://www.solveyourtech.com/how-to-check-crash-logs-windows-11-a-step-by-step-guide-for-users/

L
Lewis5E61Author
Participant
January 20, 2025

There isn't really an error message.  Just a message from windows saying that lightroom isn't responding.  But here is the log from Windows:

 

Log Name: Application
Source: Application Hang
Date: 1/18/2025 11:21:52 AM
Event ID: 1002
Task Category: Hanging Events
Level: Error
Keywords:
User: SYSTEM
Computer: LJones
Description:
The program Lightroom.exe version 14.1.1.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" Guid="{c631c3dc-c676-59e4-2db3-5c0af00f9675}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-01-18T19:21:52.7777947Z" />
<EventRecordID>11446</EventRecordID>
<Correlation />
<Execution ProcessID="31308" ThreadID="31056" />
<Channel>Application</Channel>
<Computer>LJones</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AppName">Lightroom.exe</Data>
<Data Name="AppVersion">14.1.1.1</Data>
<Data Name="ProcessId">0x7358</Data>
<Data Name="StartTime">0x1db69dd7c894563</Data>
<Data Name="TerminationTime">1363</Data>
<Data Name="ExeFileName">C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe</Data>
<Data Name="ReportId">a58aa775-3a7b-4ca3-b180-0412714898af</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
<Data Name="HangType">Unknown</Data>
</EventData>
</Event>

L
Lewis5E61Author
Participant
January 22, 2025

OK, I figured out my problem.  When I import from the camera, I have always chosen "F: \(camera or card reader)".  However, there is also a chose for USB Drive (F:).  When I expand that there is a DCIM folder.  When I selected that the import worked as it always has.  Thanks to anyone who took a look at my situation, I feel like I should have figured it out a long time ago

GoldingD
GoldingD
Legend
January 19, 2025

In that import attempt, are their any videos in the source folder?

 

L
Lewis5E61Author
Participant
January 19, 2025

No videos.  All raw photos

 

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