Can't open cc

Question

Is anyone else suddenly unable to connect to LR cc? Suddenly I can't. It asks me to login to my Adobe account, but when I do, there's some kind of loop that keeps taking me back to that page. I have tried every trick on their help and FAQ pages, including uninstalling cc, re-downloading the Adobe uploader, going into Activity monitor (I have a Mac) and stopping all the Adobe processes, deleted the OOBE file from the Library/ App. support etc., but I keep getting back to the same issue. Their so called help is useless - the "24/ 7 Chat" isn't, and all the phone numbers listed through Google are Mon. - Fri. 9 to 5. I see that there are some similar complaints in their own forum, with no answers supplied. Any help, or even sympathy??

t0bler · Accepted Answer

Yes, Lightroom forum. I eventually got onto Chat, and the support person

solved the problem by simply unlocking a tiny icon in the password field on

logging in to Adobe. I hadn't even noticed it was there, and there is no

reference to it on any of the Help pages.

On Sat, Apr 29, 2017 at 10:26 PM, John Waller <forums_noreply@adobe.com>

John Waller · Answer

t0bler wroteI see that there are some similar complaints in their own forum, with no answers supplied. Which forum are you referring to? The Adobe Lightroom forum?Photoshop Lightroom Any specific posts we can link your issue to in that forum?

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