Can’t open lightroom classic “app is possibly damaged or incomplete"

Question

Hello,

The Lightroom Classic app has a greyed-out traffic sign in the logo. Whenever I try to open it, the same message is displayed" The app Adobe Lightroom Classic can not be opened, because it is possibly damaged or incomplete."

I've started my Mac twice in safe mode. The logo is displayed the same. But I can't click the app.

I'm using a Macbook on OSX 14.0 and I've tried to install (and uninstall afterwards) multiple Lightroom Classic versions up to 13.0.1.

I'm hoping someone is able to help!

Polity Media Lab · Accepted Answer

No need to reinstall! There's a "Privacy & Security" setting that needs to be clicked.

Apple has decided to block all kinds of software suddenly, with a totally cryptic misleading message.

For once it's not Adobe that's problematic

GoldingD · Answer

Sounds like you need to accomplish a complete uninstall, then a new fresh install. Not a simple uninstall via the Adobe Creative Cloud Desktop App, But a removal via the Adobe Creative Cloud Cleaner tool.

Use Google or another search engine, and using your language, search on the words:

"Adobe creative cloud cleaner tool"

or:

"How and when to use the Creative Cloud Cleaner tool"

(but in your desired language). A link to a language correct verson of the following should appear:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

perhaps:

https://helpx.adobe.com/de/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded