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Participant
January 18, 2017
Answered

can you tell — need help downloading lightroom

  • January 18, 2017
  • 1 reply
  • 360 views

can you tell if i purchase

light room 6

i have a serial code   XXXX

they say it not a good number

if so i need a new download  of light room 6

my computer crashed

​Moderator: this is a public forum, please don't post a serial number. I took it out.

Title edited by moderator.

This topic has been closed for replies.
Correct answer JP Hess

A new download isn't going to fix anything. You need to have a valid serial number. I Lightroom serial number consists of six groups of four numbers, and the first four are always 1160. Is that the kind of serial number you are looking at? Are you sure it is for Lightroom 6? Have you had previous versions of Lightroom?

1 reply

JP Hess
JP HessCorrect answer
Inspiring
January 18, 2017

A new download isn't going to fix anything. You need to have a valid serial number. I Lightroom serial number consists of six groups of four numbers, and the first four are always 1160. Is that the kind of serial number you are looking at? Are you sure it is for Lightroom 6? Have you had previous versions of Lightroom?

Participant
January 18, 2017

can you please help me get the product that i paid for so i can download it again

theres no one i can call to get the info

dj_paige
Legend
January 18, 2017

As Jim said, a new download is not what you need. What you need is the correct serial number. If you would answer Jim's questions, that would move you much closer towards a solution. Also see this: https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html