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George Drastal
Participant
May 14, 2017
Answered

Cancelling CC membership and installing LR,PS with serial #

  • May 14, 2017
  • 1 reply
  • 482 views

Friends,

I use LR and PS on an iMac (Sierra 10.12.4) where both work well, and that's where I use them most often.   Last December, I took my MacBook Air (same OS X) on a photo workshop and I needed both LR and PS on it.  I have purchased LR5 and PS6 and have serial numbers for both.  I was unable to install them on the MacBook, so in an act of desperation I bought a CC subscription that I didn't need.  That made it possible to use the MacBook on my trip.

Now it's time to simplify this confusion.  I would like to cancel the CC subscription, but keep my LR5 and PS6 working on the iMac.  In addition, I would like to install it on the MacBook though the software will only be used in one place at any given moment.

So that I don't repeat the frustrating experience the first time, please advise ... What is the correct way to do this?  Thanks!

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi GeorgeDrastal,

    Please follow the below steps to settle it.

    1. Please cancel your CC subscription using the Adobe website  refer: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    2. Uninstall the CC application from your machine refer: Uninstall or remove Creative Cloud apps also, you can use the Adobe Cleaner Tool, which will remove all the Adobe application from your machine refer: Use the Creative Cloud Cleaner Tool to solve installation problems

    3. Once you have done with step 1 & 2, restart your machine and use the below download link to download and install Photoshop CS6 and Lightroom 5.

    Lightroom 5: http://trials3.adobe.com/AdobeProducts/LTRM/5_7_1/osx10/Lightroom_5_CCM_LS11.dmg

    Photoshop CS6: http://trials2.adobe.com/AdobeProducts/PHSP/13/osx10/Photoshop_13_LS16.dmg

    Regards,

    Mohit

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    June 9, 2017

    Hi GeorgeDrastal,

    Please follow the below steps to settle it.

    1. Please cancel your CC subscription using the Adobe website  refer: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    2. Uninstall the CC application from your machine refer: Uninstall or remove Creative Cloud apps also, you can use the Adobe Cleaner Tool, which will remove all the Adobe application from your machine refer: Use the Creative Cloud Cleaner Tool to solve installation problems

    3. Once you have done with step 1 & 2, restart your machine and use the below download link to download and install Photoshop CS6 and Lightroom 5.

    Lightroom 5: http://trials3.adobe.com/AdobeProducts/LTRM/5_7_1/osx10/Lightroom_5_CCM_LS11.dmg

    Photoshop CS6: http://trials2.adobe.com/AdobeProducts/PHSP/13/osx10/Photoshop_13_LS16.dmg

    Regards,

    Mohit

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