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ghandim
Participant
April 23, 2019
Answered

Cannot export but other file operations do work?

  • April 23, 2019
  • 1 reply
  • 321 views

When I try to export an image from my Lightroom 8.2 (Build 1204643) running on Windows 10 From CR2 RAW to JPEG I get the error "The original folder can not be found on this machine."

The strange thing is that all other file system level operations work no problem. Lightroom isn't reporting showing these images as missing, and I have managed many other file level operations to the files on disk, including moving directory, renaming the file and even show in explorer taking me from Lightroom directly to the exact folder location the file is.

Not sure if it's relative or useful but worth mentioning in case it is. These files seemed to be stuck in "syncing limbo." They were labelled as being synced but weren't in a collection at all. I found a forum post suggesting to resolve this add them into a new "synched" collection and remove them right away. This worked and the files no longer think they are being synched.

These images started on another computer about a year ago and potentially were synched to my new and current laptop via sync. This leads me to think there might be a disconnect between the images in the catalog and files on disk. While plausible, it's still both frustrating because I need to export these, but also confusing because of the disk operations that are successful.

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Correct answer ghandim

Eventually I fixed it with a reboot.

This doesn't identify the root cause of the issue, but it seems it was just a "knickers in a twist" situation, files and folders and Lightroom getting "out of sync" for lack of better words (not cloud sync) between moving them on disk, adding and removing them from collections, and therefor sync (actual cloud sync) it seemed to have been confused about their file locations but only in some situations.

Lesson: Turn it off and on again before posting to forums

1 reply

ghandim
ghandimAuthorCorrect answer
Participant
April 23, 2019

Eventually I fixed it with a reboot.

This doesn't identify the root cause of the issue, but it seems it was just a "knickers in a twist" situation, files and folders and Lightroom getting "out of sync" for lack of better words (not cloud sync) between moving them on disk, adding and removing them from collections, and therefor sync (actual cloud sync) it seemed to have been confused about their file locations but only in some situations.

Lesson: Turn it off and on again before posting to forums