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M
m_bondanza
Participating Frequently
October 7, 2017
Question

Cannot Export - LR crashes! UGH!!!

  • October 7, 2017
  • 4 replies
  • 4721 views

I cannot export photos.  Lightroom exports 2, maybe 4 photos and crashes and "needs to close".  I cannot work like this.  I have 1100 photos to export. I can't sit here and babysit this program and restart it every 10 minutes to only export a handful of photos. 

I've uninstalled lightroom, reinstalled, made sure my graphics drivers were updated, unchecked graphics acceleration, checked it, unchecked it again, prayed, stood on one foot and hopped around in a left circle, right circle.   I even imported jpeg files hoping that i'd be able to export an extremely small amount of photos (20 to be exact)... nope.  It made it to 8 then crashed.  Then 2.  crashed.  2.  crashed.  it took me almost 45 minutes to export 20 friggin JPEG photos from lightroom.  The only thing left that i have not yet done is uninstall lightroom permanently and install capture one.

Seriously... I can't work like this.  The crash info says faulting application is lightroom.exe and faulty module is camera raw.  what gives? 

This topic has been closed for replies.

4 replies

L
larpou
Participating Frequently
June 29, 2018

I had this same problem and I tried multiple things. I got rid of the crash in export issue after I did the SMC Reset for my MacBook Pro. Hope this helps someone.

    C
    carltonm29540052
    Participant
    December 20, 2017

    Has this issue been resolved, my Lightroom is crashing as well when I attempt to export

    M
    m_bondanzaAuthor
    Participating Frequently
    March 5, 2018

    No, its still crashing.  I bought Capture One, but im not used to it quite yet.  LR Still consistently crashes non stop... I cant even export 2 photos without it crashing.  I want my money back that i've been paying for this garbage software that will not even work!!!!

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    October 8, 2017

    Lightroom does not use the ACR Plugin it is used by Photoshop. However Lightroom has the ACR Processing engine equivalent of ACR .

    The Latest version of Lightroom is LR CC 2015.12/ 6.12 which is the equivalent of ACR 9.12 which is 10 updates from ACR 9.1.1.

    Download the latest update patch from the link below and run the install to update your version of Lightroom. Do not uninstall the existing version of Lightroom. The update will update the application.

    At the link you may need to expand the Lightroom CC 2015 /LR 6 header to access the LR CC 2015.12 / 6.12 update.

    See the screen capture.

    Just an out of the box thought. At the bottom of the of the export dialog  Under Post Processing> After export, if the field is blank select "do nothing". See the screen capture

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    M
    m_bondanzaAuthor
    Participating Frequently
    October 8, 2017

    yes, i have the latest versions of everything.  I uninstalled & reinstalled.  rebooted several times.  made sure video card drivers were up to date... i'm an IT guy.  i look in the windows logs and it says lightroom.exe version 6.12 and camera raw as faulting applications.

    Faulting application name: lightroom.exe, version: 6.12.0.10, time stamp: 0x596c7127

    Faulting module name: CameraRaw.dll, version: 6.12.0.10, time stamp: 0x596c6ff5

    Exception code: 0xc0000005

    Fault offset: 0x000000000010e325

    Faulting process id: 0x57d4

    Faulting application start time: 0x01d33fd1a74c8fc4

    Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Lightroom\CameraRaw.dll

    Report Id: c147597a-abc5-11e7-9790-6c626d52fe48

    still crashing... JUST finished exporting the last 9 photos of a 212 photo session.  same session i was trying to export when i started this thread.  Now i have 1100 photos to export from another event.  8 hours to export 212 photos... no time for this crap.

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    October 7, 2017

    Just so you are aware this is a user to user forum so the assistance you get here is mainly from users like yourself.

    You need to provide some technical data so other users can try and assist. e.g What version of Lightroom are you using?

    What is operating system you are using PC, Mac Version number. System Specs, e.g. Memory, HDD Info, Internal/ External, Size of drives, amount of free disk space etc.

    Was the process of exporting working previously or is this only now occuring?

    Where are you exporting the files to e.g HDD, Internal, External, size, free disk space. etc.

    Please provide a screen capture showing the Lightroom "Export Dialog Settings you are using to export the files. Indicate the file type you are working with.

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
      M
      m_bondanzaAuthor
      Participating Frequently
      October 8, 2017

      thanks.  i dont have time to answer all of those questions.  I'm still trying to export 200 photos from 3 hours ago.  its been getting worse since the last adobe CC update.  i just downgraded to camera raw 9.1.1 to see if that resolves it. I may just buy capture one tomorrow if not.  i dont have time for this.

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