Cannot import .MOV files from iPhone 14 Pro into Lightroom Classic 11.5 using MacOS Catalina 10.15.7

Forum|Forum|3 years ago
February 2, 2023
3 replies
836 views

Hi. Lately I have not been able to import .MOV files from my iPhone 14 Pro into Lightroom 11.5 running MacOS Catalina 10.15.7. I can download them from my phone to my iMac but when I go to import them with Lightroom I see image icons for jpegs but for the .MOV files I see "Preview unavailable for this file." When I try to import the files the jpegs appear but I get this error message for the .MOV files.

I have had no trouble importing .MOV files from my phone previously. Does anyone know what might be going on with this?

Thank you in advance for any help.

macOS

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E

EiPiKlein

Known Participant

Same Here

L

Lynn28412393bk1o

Participant

Same problem here.

johnrellis

Genius

@Lynn28412393bk1o, how are you importing, via USB cable directly into LR or some other method? Which version of Windows or Mac? Are you on LR 12.2 (just released yesterday) or an earlier version? (Do Help > System Info to see the exact version you're running.)

johnrellis

Genius

Make a one-second sample video, verify it doesn't import, and attach it to your reply here. That will let us see in detail what might be going wrong.

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