Cannot import .mov files into Lightroom Classic

Question

It's now 2024 and I work for more than 40 years with Adobe...why can't you fix the problem with LRC or L and .mov files which every Iphone produces nowadays.... No converting or whatsoever but just fix the code for LRC and L for importing and archieving VIDEO (.mov or .mp4 or whatsoever) !!!! We are in the new age century right? Please Adobe give some priority to this issue. 
 
[Separated from a five years old thread and placed in a new thread by moderator]

Patrizio25584872ifp8 · Answer

My problem ended up being that iCloud for photos downloaded all the .MOV files corrupted.

Unfortunately I ended up having to figure this out on my own. I did not track the time I spent on chat with technical support but it must have been close to 2 hours. The tech support agent basically left me stranded in chat and not respinding to my questions after he requested that we should close the chat. He determined that since he was able to transfer a test .MOV file that the issue was on my end. Well thanks but no thanks.

I had to ask him, do you think I should attenpt to redownload the files and he basically said you can try.

I felt his English skills were sub par and it was very difficult to understand his writing.

I am not the most technical dude and a part time photography hobbyist. I find LRC is a great product but its complexity combined with the few hours a month I use it, would qualify me as a inexperienced user.

Well at least I resolved it on my own.

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