Inspiring

Question

Cannot load from my SD card

Forum|Forum|4 years ago
March 25, 2022
3 replies
840 views

Each time I attempt to add pictures to my catalog from my SD card my system locks-up and I have to close the program. What am I doing wrong?

Windows

This topic has been closed for replies.

adobezammAuthor

Inspiring

[April 2, 2022 initial statement correction, see below]

Each time I attempt to ~~add~~ import pictures to my catalog from my SD card my system ~~locks-up~~ freezes and I have to close the program. What am I doing wrong?

Ian Lyons

Community Expert

Have you tried disabling the GPU in the Pereformance tab of Preferences? If not, then do so and try importing from SD card reader again. If nothing else, this will rule in/out the GPU as the reason your system freezes.

Another potential reason for teh freeze is corrupt LrC preference. You can use Method 1 in this linked document to reset LRC prefernces https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

adobezammAuthor

Inspiring

Thanks Ian, I'll give it a try.

DdeGannes

Community Expert

You stated, in your opening post "Each time I attempt to add pictures to my catalog from my SD"

I am not certain what you are attempting to achieve.

You cannot Add pictures to a Lightroom Classic Catalog from an SD card. The Catalog is a data-based file and it contains information about the images you import into Lightroom. If you are attempting to import images from an SD card you have to use one of the Copy options. You cannot use the "add" or "move" option.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Community Expert

This is what the import dialog should look like if you are trying to copy images to LrC from an SD card.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

adobezammAuthor

Inspiring

April 2, 2022

Hello Denis, thanks for taking the time to reply and send an example picture. I so appreciate it.

Yes, your example picture is what it looks like when I try. Then the next thing I click, will cause the system to freeze.

Earlier this week I gave permission to the Adobe support person to remotely operate my Lr Classic and he had the same results – the system would FREEZE. After several tries, his comment was – “Okay, it is clear that GPU is cause root of the problem.” And, “Lrc 11.2 needs 2000 ops/sec GPU as minimum requirement.”

However, later, when I use Adobe Bridge, I can import from the SD card with no problems.

That may be my work around – download into a folder using Bridge and later import using Lr C. This just seems so unnecessary.

What do you think?

GoldingD

Legend

Partial diagnostic

Can you, outside of LrC, in fact with LrC not running, copy the photos to the desired folder on a hard drive on your computer?

If so, can you then, with the SD card not in the SD card reader, start LrC, then import those photos in that desired folder, using the ADD import option?

adobezammAuthor

Inspiring

Thanks for your quick reply.

Yes, I can but this adds additional, and seemingly unnecessary work to the process. I’d prefer to use the LrC tools. Is this possible?

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