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A
alfieBB
Inspiring
July 29, 2019
Answered

Cannot log in to Lightroom mobile from desktop

  • July 29, 2019
  • 1 reply
  • 1028 views

Hello. I cannot sync LR Mobile on iphone and LR desktop (CC version 10.14) on Mac. From the desktop app nameplate, I cannot login to LR mobile, When I click "sign in," the screen appears but after I input email + password, it blinks but doesn't connect. I've closed the app and restarted many times. The directions online are confusing, and not working for me. Can anyone help? Thanks!

This topic has been closed for replies.
Correct answer 99jon

Yes, I have Mac OS 10.14.5.

Here is the info for my 2 LR desktop apps:

LR CC:

Lightroom version: CC 2015.10 [ 1111918 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.14 [5]

LR that links to cloud/iphone mobile pix:

Lightroom version: 2.3 [ 20190502-0902-47ed471 ] (May  3 2019)

Operating system: macOS

OS Version: 10.14 [5]

Application architecture: x64

Logical processor count: 4

Processor speed: 3.3 GHz

Thanks again.


If you have a subscription to the Photography Plan including Lightroom and Lightroom Classic it may be worth updating to Lightroom Classic 8.3 if you need both Lightroom apps.

1 reply

Akash Sharma
Akash Sharma
Legend
July 29, 2019

Hi AlfieBB,

That shouldn't be happening as you cannot login to Lightroom mobile. Let us help make it right.

Which version of Lightroom are you using? Are you using the same Adobe ID to sign into Lightroom mobile from which you're logged in to Creative Clud desktop app?

I'd recommend that you take a look at this article Lightroom message 'Upgrade required for Lightroom mobile sync' ​and let us know if that helps?

Also, there is a possibility that something is preventing the app to connect with servers, Please refer How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know how it goes.

Thanks,

Akash

A
alfieBBAuthor
Inspiring
July 29, 2019

Hello!

I noted the version of LR CC in the initial email, 10.14.

The other desktop LR app (see middle pic below) is 2.3 and it is synced with my iphone mobile app.

The password is correct. I only have one password across the Adobe world and it works everywhere except the 10.14 connection to mobile via the nameplate.

I have no connectivity issues.

Thanks for your help!

99jon
99jon
Legend
July 29, 2019

I think 10.14 is probably your version of Mac OS?

If you launch the Lightroom app (the first to the right of the app store icon) not 2.3 please go to the menu and click:

Help >> System info

Please let us know the version & build number.

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