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Participant
January 7, 2023
Question

Cannot open LR Classic - "Quit Unexpectedly" Error Message

  • January 7, 2023
  • 1 reply
  • 403 views

iMac 2020 desktop / Ventura 13.1

Lightroom Classic 12.1

As soon as I attempt to open LR Classic I get an error: "Adobe Lightroom Classic quit unepectedly" followed by information I don't understand.

I do not know what prompted this error. 

I’ve tried opening Lightroom in safe mode, setting up another user account, removing preferences manually. The result is always the same with the error message.  I’m at a point where I simply can’t use Lightroom and would really apprecitate any help.

Here is the content of the "Translated portion of the report:

Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Lightroom Classic [1293]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 12.1 (12.1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-01-06 16:41:43.1822 -0800
OS Version: macOS 13.1 (22C65)
Report Version: 12
Bridge OS Version: 7.1 (20P2059)
Anonymous UUID: C37A7203-BDC1-C36D-B56E-B93348DC8CEB


Time Awake Since Boot: 1000 seconds

System Integrity Protection: enabled

Crashed Thread: 65 ReaderServer

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_MEMORY_ERROR at 0x0000000171f71000
Exception Codes: 0x000000000000000a, 0x0000000171f71000

Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Terminating Process: exc handler [1293]

VM Region Info: 0x171f71000 is in 0x171f6a000-0x17623b000; bytes after start: 28672 bytes before end: 70033407
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
__LINKEDIT 16a4fe000-16a76a000 [ 2480K] r--/rwx SM=COW ...ded Framework
GAP OF 0x7800000 BYTES
---> mapped file 171f6a000-17623b000 [ 66.8M] r--/rwx SM=PRV ...t_id=60d0b131
GAP OF 0x20aa0000 BYTES
mapped file 196cdb000-1aca4c000 [349.4M] r--/rwx SM=S/A ...t_id=60c33931

Kernel Triage:
VM - Page has error bit set

 

 

 

This topic has been closed for replies.

1 reply

TheDigitalDog
Inspiring
January 7, 2023

Maybe try uninstalling using Adobe Creative Cloud, then reinstalling? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participant
January 7, 2023

Thanks very much for your response and the suggestion.  Makes me think, one thing I haven't done is uninstall and reinstall Lightroom.  Would that be something I should consider?  Maybe even before doing the same with Crreative Cloud?

Again, thanks so much for the response!

TheDigitalDog
Inspiring
January 7, 2023
quote

Thanks very much for your response and the suggestion.  Makes me think, one thing I haven't done is uninstall and reinstall Lightroom.  Would that be something I should consider?  Maybe even before doing the same with Crreative Cloud?

Again, thanks so much for the response!


By @Curiousssnuff

Yes, using Adobe Creative Cloud to do so.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"