Skip to main content
M
Malissa24656399v6mg
Participant
May 30, 2022
Question

Cannot sign into Lightroom mobile via Windows desktop

  • May 30, 2022
  • 2 replies
  • 741 views

Hi,

 

I have the latest version of Lightroom CC. I am logged into my desktop and mobile with the same account. I have logged out and into my CC account again. Have restarted my pc. I have followed the solutions other people had in 2017 discussions with the same issue, but with no success. I still cannot sign into my Lightroom mobile via my windows desktop. I need help please.

 

Thank you.

This topic has been closed for replies.

2 replies

Bob Somrak
Bob Somrak
Legend
May 31, 2022

Your are using Windows 8.  You will have to update Windows to use the latest version of Lightroom Classic.  I am a Mac user but I don't think Microsoft is offering updates to Windows 10 anymore and Windows 11 doesn't run on older machines.  

M4 Pro Mac Mini. 48GB
    M
    Malissa24656399v6mgAuthor
    Participant
    June 21, 2022

    Thank you but it is not Windows 8. I have sent a print screen of my Windows version above that was already installed in March. I have Windows 11. Not sure why the system info shows windows 8. Thank you. The problem is solved.

    GoldingD
    GoldingD
    Legend
    May 30, 2022

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

    M
    Malissa24656399v6mgAuthor
    Participant
    May 31, 2022

    Lightroom version: CC 2015.1.1 [ 1032027 ]
    License: Creative Cloud
    Operating system: Windows 8.1 Business Edition
    Version: 6.3 [9600]
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 1,9 GHz
    Built-in memory: 16198,5 MB
    Real memory available to Lightroom: 16198,5 MB
    Real memory used by Lightroom: 347,3 MB (2,1%)
    Virtual memory used by Lightroom: 283,5 MB
    Memory cache size: 146,3 MB
    Maximum thread count used by Camera Raw: 4
    Camera Raw SIMD optimization: SSE2
    System DPI setting: 120 DPI
    Desktop composition enabled: Yes
    Displays: 1) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    Intel(R) UHD Graphics 620

    Check OpenGL support: Passed
    Vendor: Intel
    Version: 3.3.0 - Build 27.20.100.9749
    Renderer: Intel(R) UHD Graphics 620
    LanguageVersion: 3.30 - Build 27.20.100.9749


    Application folder: C:\Program Files\Adobe\Adobe Lightroom
    Library Path: C:\Users\melis\Pictures\Lightroom\Lightroom Catalog.lrcat
    Settings Folder: C:\Users\melis\AppData\Roaming\Adobe\Lightroom

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices