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Blue224210386tk9
Inspiring
December 28, 2021
Answered

Cannot turn on gpu acceleration. Option is greyed out.

  • December 28, 2021
  • 4 replies
  • 1039 views

What the title says. I've been trying to figure this out, been chatting with customer service for 4 hours now, we have tried everything. Drivers, clean install, win10, adobe cleaner tool, etc.

Any tips suggestions please?

 

Do you think is it safe to let them have remote acces to my computer to try and fix it from their end?

This topic has been closed for replies.
Correct answer Blue224210386tk9

found the solution 

 

4 replies

B
Blue224210386tk9AuthorCorrect answer
Inspiring
December 28, 2021

found the solution 

 

dj_paige
dj_paige
Legend
December 28, 2021

Fantastic! Thanks for letting us know!

Geoff the kiwi
Community Expert
Geoff the kiwiCommunity Expert
Community Expert
December 28, 2021

I understand your frustration but please only post in one place/thread to avoid further frustration.

As a courtesy to others I have locked the other two year old thread you posted in as well.

Hope you get it sorted out 👍👍

 

B
Blue224210386tk9Author
Inspiring
December 28, 2021

definitely! Sorry and thank you!

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
December 28, 2021

Below are links to the GPU Troubleshooting Guide plus the FAQ. If you haven't already tried either, then best do so.

 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#Troubleshoot

 

B
Blue224210386tk9Author
Inspiring
December 28, 2021

already did. all of it. nothing helped. also adobe tech support was trying to help for hours with no avail.

dj_paige
dj_paige
Legend
December 28, 2021
Any tips suggestions please?

 

Please provide the following basic information:

 

B
Blue224210386tk9Author
Inspiring
December 28, 2021

Adobe lightroom classic 10.4 (same issue with any 10.3 and later versions)

Windows 10 (latest update)

"Graphics acceleration is disabled due to an error"

Just opened lightroom, saw it was bit slow, went to check gpu acc. then saw the issue

 

dj_paige
dj_paige
Legend
December 28, 2021

Make sure you have the latest driver for the GPU. Or if you already have the latest driver, try rolling back to an earlier version of the driver.

 

Update to LrC 11.1.

 

Try resetting preferences. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

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