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FrostyOfTheNorth
FrostyOfTheNorth
Known Participant
January 11, 2023
Question

Canon 5D Mk IV tethering issues

  • January 11, 2023
  • 3 replies
  • 376 views

I'm having problems connecting a 5D Mk IV to a new Dell XPS 13 2-in-1 computer running Windows 11 for tethered shooting with Lightroom Classic 12.1.

The XPS 13 only has USB-C ports so I'm using a USB 3 Micro B cable (camera end) to USB 3 cable with a USB 3-to-USB-C adapter to connect to the computer.  File Explorer shows the camera is connected.  Lightroom, however, shows that the camera is not detected.

The same camera + cable combination works reliabily on a Dell XPS 15 running Windows 10 (less the USB 3-to-USB-C adapter, since that computer has USB 3 ports).

I've tried different ports, different cables, and different adapters, but I can't get Lightroom to detect the camera on the XPS 13.  I've also tried the troubleshooting steps at https://helpx.adobe.com/ca/lightroom-classic/kb/troubleshoot-tethered-capture-lightroom.html.  All computer drivers are up to date.  Camera firmware is the latest (1.3.1).

 

Any ideas?

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
January 20, 2023

I have tested a 5D Mark IV against a Lenovo Win 11 laptop and it detects immediately by the OS and by Lightroom Classic 12.1. 

 

I would recommend reviewing the doc you linked and carefully repeating these. It sounds like another application (EOS Utility?) may have commandeered the camera making it unavailable for tethering connection. 

Rikk Flohr: Adobe Photography Org
FrostyOfTheNorth
FrostyOfTheNorthAuthor
Known Participant
January 20, 2023

Anyone?

FrostyOfTheNorth
FrostyOfTheNorthAuthor
Known Participant
January 11, 2023

I forgot to mention two more things:

 

  • I've checked Device Manager on the XPS 13.  There are no yellow exclamations or other oddities.
  • To eliminate the USB 3-to-USB-C adapter, I tried using that on the XPS 15 to connect to a USB-C port and everything works in Lightroom.
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