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Canon EOS 5D Mark IV does not import photos into Lightroom CC2015/16 Raw 9.6

Forum|Forum|9 years ago
September 12, 2016
6 replies
14961 views

Hello,

I bought myself a Canon EOS 5D Mark IV. I tried to import my photos into the latest version of Lightroom CC2015/16 Raw 9.6.

Lightroom programme does neither recognise the camera nor the photo cr2 format.

What can I do to continue using Lightroom for photo importing or editing?

Thank you

Rgds,

Frank

This topic has been closed for replies.

Correct answer Akash Sharma

Hi Everyone,,

Lightroom CC (2015.7) and Lightroom 6.7 are now available and it includes support for Canon EOS 5D Mark IV.

Please update Lightroom to latest version from Help>>Updates menu.

Release notes:-Lightroom CC 2015.7 now available

Regards,

Akash

ludwigb27898274

Participant

Hi,

I have the same Problems importing .CR2 files.

The fix to update didn't work for LR. It worked for Photoshop and Bridge just fine. But I reinstalled Lightroom three times now and still it will not open the Canon 6D Mark IV files.

When I check the CC installer for updates it tells me that lightroom is up to date.

if I check system info, it gives me the Lightroom version: CC 2015 [1014445]

If I check under help/about it gives shows 2015 release, camera raw 9.0 which is weird, since the Camera RAW I can open via Bridge or Photoshop is 9.8

THe problem seems to be connecting LR to the new Camera RAW. As said updating did not solve the issue, neither did restart.

Any help appreciated.

JP Hess

Inspiring

You DO NOT have the latest update of Lightroom CC installed. You might want to consider reinstalling the creative cloud application manager. In the meantime, you can download the latest update from the following website. After you install the update you should find that your camera is now supported.

Keeping Lightroom Up-to-Date

ludwigb27898274

Participant

Thanks for the quick reply!

Still, my problem is not completely solved.

On the provided Weblink, Keeping Lightroom Up-to-Date I can only find downloads for the LR 6.7 version, not for the CC version.

How do I reinstall the CC Application manager? I updated it, but that did not solve the problem it is still not giving me the latest Lightroom version. Windows System panel does not allow me to deinstall it since it is required by other adobe software. Does that mean, I have to reinstall the complete Adobe CC?

P

PodiAubépine20

Participant

Hello, I bought - telecharges Lightromom 6 today, but may canon 5D mark 4 raw pictures are not recognized.

Regards,

Jean-Paul

John Waller

Community Expert

Update to Lightroom 6.7.

Akash SharmaCorrect answer

Legend

Hi Everyone,,

Lightroom CC (2015.7) and Lightroom 6.7 are now available and it includes support for Canon EOS 5D Mark IV.

Please update Lightroom to latest version from Help>>Updates menu.

Release notes:-Lightroom CC 2015.7 now available

Regards,

Akash

E

eddiew16490938

Participant

Many folks encountered failure in download/update on the latest mac os though.

Akash Sharma

Legend

Hi Eddiew,

We are working on it and will share updates soon.

Regards,

Akash

D

David_Illig

Inspiring

I note that this question is marked as unanswered. But it has been answered. "Be patient."

D

David_Illig

Inspiring

Same here. Annoying, but do not despair. LR will need to be updated before it can support 5D Mark IV raw files. Now that the camera is shipping this should happen in a month or so. Meanwhile, get the latest Canon software and batch-convert the new-format raw files to TIFF for importing into LR. Keep your raw files as well for when they are supported in LR.