cant cancel free trial

Forum|Forum|4 years ago
September 11, 2021
3 replies
377 views

I made a free trial a little while back in july to see if I wanted the app. I decided I didnt need it but it wont let me cancel my free trial unless I pay a 100 dollar fee. When I signed up it said there would be no payments involved without asking me first.

Windows

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Rikk Flohr_Photography

Trials are not cancelable.

Rikk Flohr: Adobe Photography Org

DdeGannes

Community Expert

Thanks for the clarification Rikk.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Community Expert

I believe you have to contact Adobe direct via the support chat with Adobe staff, at Adobe.com.

See the screenshot attached, so you go help and support, click on the Contact Us button.

See the Related Conversations below this thread for more information.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Community Expert

Most likely you are trying to cancel the subscription after the 7 day trial period.

The clock started ticking from the moment you signed up to an account to use the trial download.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

L

Liam5FE4Author

Participant

with all due respect, how does that help me with my issue

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