chat

Forum|Forum|9 years ago
May 13, 2017
5 replies
1607 views

How the hell do you get to speak to someone at Adobe

This topic has been closed for replies.

Correct answer JP Hess

Telephone support is only available on a very limited basis. However, live chat using your computer is more readily available and can be accessed by following this link:

contact-bumper

D

defaultkf4h2uqvyxce

Participant

hi

A

AxelMatt

Community Expert

What's your question or issue?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

Rob_Cullen

Community Expert

This is the most recent advice from Adobe Staff regarding "Chat"-

Please begin a secure chat session at-
https://helpx.adobe.com/contact.html?rghtup=autoOpen.

If the chat window fails to open, or is non-responsive, use a different device, a different computer, smartphone, or tablet to begin the interaction.
While it may be simpler to contact Adobe via telephone, there are several advantages to beginning a secure chat session. One of the greatest is their support technicians' ability to take direct action to resolve a computer problem. If you have an account-related question, that information will already be on the screen when you speak to someone via a chat interaction.

It can be tempting to try to get to a person as soon as possible. Still, the automated system can understand many common questions and provide a personalized solution. If it is unable to do so, then the information about your concern is passed on to a person.

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

W

william sieh

Participant

what the date

T

Trina98A5

Participant

need to cancell free trial, cannot access through your hhps:

dj_paige

Legend

Log into your account at account.adobe.com, click on "View Plan Details", then click on "Cancel plan"

Rob_Cullen

Community Expert

A site link for the advice from @dj_paige

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

JP HessCorrect answer

Inspiring

Telephone support is only available on a very limited basis. However, live chat using your computer is more readily available and can be accessed by following this link:

contact-bumper

garycd

Known Participant

Your answer is COMPLETELY INACCURATE. Selecting your link simply takes the visitor through the same cycle that GOES NOWHERE in searching for help. Adobe simply does NOT PROVIDE help ... just a continuing cycle of screens, that lead nowhere. There is not a "chat" icon anywhere, no pop-up options, and no telephone support links. Suggesting that there is such a possibility simply misleads users.

Gary @ gary@garycdavis.com