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Participant
November 12, 2019
Question

Collection trouble after upgrade

  • November 12, 2019
  • 2 replies
  • 165 views

Hi,

 

after the Catalina upgrade and the following Lightroom catalog upgrade some of my collections are not showing the photos. One collections says to have over 400 photos, but when I click to open the following massage appears: "No photos in the selevted Collection."

 

All help appreciated

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2 replies

johnrellis
Legend
November 13, 2019

Looks like a bug to me, perhaps with syncing collections with the LR cloud.  I suggest you post a bug report in the official Adobe feedback forum, where Adobe wants all bug reports: 

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom .

 

Be sure to include the first ten lines of the menu command Help > System Info and the screenshot (you can directly insert the screenshot in that forum).  Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not follow the links.

 

[Use the reply button under the first post to ensure replies sort properly.]

johnrellis
Legend
November 12, 2019

Two initial troubleshooting steps:

 

1. Please copy here the first ten lines from the menu command Help > System Info.

 

2. Make a full-resolution screenshot of your entire LR window and attach it here. To attach a photo here: After posting the reply, click More > Edit Reply at the bottom of the reply. Then click the little paperclip icon in the lower-left corner of the reply box. Then click Apply Edits. (If you insert a photo rather than attach it, the stupid forum software will reduce its resolution and hide important details.)

Participant
November 12, 2019

1. System Info:

Lightroom Classic version: 9.0 [ 201910151439-b660523e ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.15.1 [19B88]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.7 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB

 

2.