Skip to main content
Participant
April 2, 2018
Question

Constant issues with Lightroom Classic

  • April 2, 2018
  • 2 replies
  • 232 views

Hi, can anyone help please? Ever since LR separated to the cloud version and Classic I've had issue after issue. I run High Sierra OS. Common problems: frequently showing random blank (greyed out) thumbnails; showing thumbnails with black circles and ! inside; showing all thumbnails greyed out; now crashing my MacBook pro  frequently - 6 times in the past couple of hours. (BTW,  use CC on subscription).

Am completely sick of LR. Ive spent hours on to support who tell me that it's sorted and 'will never happen again' - rubbish!

Also say it's my Mac not LR, but everything else, ALL other apps work fine, it's only EVER Lightroom that causes this. What other software do people use? (I only use PS for simple edits and then send image back to LR - which by the way, often doesn't have the edited TIF image there without shutting down LR and reopening it)

Someone PLEEEEASE help, am so sick of the hours wasted...

Thanks in advance .. (and desperation)

This topic has been closed for replies.

2 replies

dj_paige
Legend
April 2, 2018
showing thumbnails with black circles and ! inside;

These are corrupted files. How did they get corrupted? Agreeing with wobertc , the only possible cause is hard disk malfunctions.

Rob_Cullen
Community Expert
Community Expert
April 2, 2018

random blank (greyed out) thumbnails; showing thumbnails with black circles and ! inside; showing all thumbnails greyed out; now crashing my MacBook pro

Your post indicates you have the symptoms of a failing hardware, most likely the hard-drive.

See the Forum thread at- LR Hangs up in import  for a problem very similar.

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .