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guillaumel44896699
Participant
April 13, 2026
Question

content credentials not exporting properly

  • April 13, 2026
  • 1 reply
  • 20 views

Hello,

I am currently using the Content Credentials feature when exporting photos from Lightroom, and I am encountering a couple of issues.

1. Creator name not consistently visible
When exporting a photo, I configure the Content Credentials so that my name is included. However:

This raises the question: why is the “producer”/creator information visible in Adobe’s Inspect tool but not on other verification platforms?

2. Original image still visible despite settings
When exporting, I explicitly untick the option that allows the original image to be shown.

However, both:

still display the original image.

This suggests that the export settings may not be applied correctly, or that there is an issue with how the credentials are embedded.

Could you please advise:

  • Why there is inconsistency between verification platforms?
  • Whether this is expected behaviour or a bug?
  • How to ensure that my name is reliably attached and visible across platforms?
  • How to prevent the original image from being accessible if the option is disabled?

Thanks for your help.

Guillaume

    1 reply

    johnrellis
    Legend
    April 13, 2026

    Adobe is much more likely to investigate possible bugs if you make it easy for them to reproduce the problem. For each of the two problems, attach an original photo, a full-resolution screenshot of the Export settings Content Credentials panel, and the exported photo.  Also, do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

    guillaumel44896699
    Participant
    April 14, 2026

    Hi, thanks for your reply.

    Just to check, would you recommend that I share all of this information directly here on the forum (original photo, export settings, exported file, and system info), or is there a better way to report it so it reaches Adobe more effectively?

    I did try using the “Report a bug” feature, but I ended up going in circles with the bot and couldn’t get anywhere, so I’d like to make sure I’m approaching this in the most useful way.

    Many thanks

    johnrellis
    Legend
    April 15, 2026

    Reporting bugs here is generally more effective than trying to work with customer support or Adobe AI bots. A highly knowledgeable member of the development team moderates here, verifying that bugs can be reproduced and inserting them into the internal tracking system. Other community members (e.g. me and others) can help get a reproducible bug report that’s actionable by Adobe.  

     

    Whereas working with customer support is more miss than hit on technical issues.