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J
Jack31547996fg4h
Participant
November 2, 2024
Question

Continued LR Crashing While Editing - Alienware

  • November 2, 2024
  • 3 replies
  • 435 views

New to the forum.  LR continues to freeze/crash throughout my editing process.  I'm using an Alienware M16 R1 on Win11.  Latest "Problem Signature" captured below.  It's been going on for about a month now.  Any thoughts/suggestions?  Thanks in advance.

 

Problem signature
Problem Event Name: BEX64
Application Name: Lightroom.exe
Application Version: 14.0.1.1
Application Timestamp: 670f90bf
Fault Module Name: video_toolkit.dll_unloaded
Fault Module Version: 14.0.1.0
Fault Module Timestamp: 670f8f37
Exception Offset: 00000000002ecddd
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 1e37
Additional Information 2: 1e373e69fff075aed81f57003e66ce10
Additional Information 3: 9f0e
Additional Information 4: 9f0e095f32a88249d7a2b7eca4e322ea

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3 replies

GoldingD
GoldingD
Legend
November 2, 2024

BEX64 Event

 

Your initial post, that was an error message?

Can you bring up the Windows Event Viewer, find that error, and copy/paste it?

 

GoldingD
GoldingD
Legend
November 2, 2024

Two issues, First one probably not the cause, but may need attention:

Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.5612)
Init State: GPU for Export supported by default

So GPU driver v556.12. at NVIDIA v565.90 is shown (Studio driver), you may want to upgrade that. note that NVIDIA recommends Studio Drivers for creative work, the Game Ready driver is v566.03 BUT AVOID 566.03 it might be buggy

 

Be very aware about this:

 

___________________________________________________________________________________________

Second is, in my opinion,  a problem, specifically with performance, especially on a bad day (bad Internet day). BUT I Suspect it does not cause your BEX64 error.

 

Library Path: C:\Users\JackF\OneDrive\Pictures\Lightroom\Lightroom Catalog-v13-3.lrcat

So, your LrC catalog is being auto sync to OneDrive. That can cause performances issues, that can lead to a corrupted catalog. That probably should be avoided. Blame this on Microsoft. 

 

I have attached a unfinushec MS  Word document on this. (would be nice to get feedback)

 

    GoldingD
    GoldingD
    Legend
    November 2, 2024

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post. Also large amounts of text in a post also render the Translate function inoperable...

    J
    Jack31547996fg4hAuthor
    Participant
    November 2, 2024
    Thank you, GoldingD.  I think I got the right info below to help give more details.
     
    Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 11 - Business Edition
    Version: 11.0.22631
    Application architecture: x64
    System architecture: x64
    Logical processor count: 24
    Processor speed: 2.3GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 0.0%
    Power Source: Battery
    Built-in memory: 65224.7 MB
    Dedicated GPU memory used by Lightroom: 4152.2MB / 7957.0MB (52%)
    Real memory available to Lightroom: 65224.7 MB
    Real memory used by Lightroom: 3642.0 MB (5.5%)
    Virtual memory used by Lightroom: 9255.1 MB
    GDI objects count: 967
    USER objects count: 3007
    Process handles count: 2736
    Memory cache size: 0.0MB
    Internal Camera Raw version: 17.0 [ 2043 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1105MB / 32612MB (3%)
    Camera Raw real memory: -5157MB / 65224MB (-8%)
     
    Cache1: 
    NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
     
    Cache2: 
    m:0.0MB, n:0.0MB
     
    U-main: 76.0MB
     
    System DPI setting: 144 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Standard Preview Size: 2560 pixels
    Displays: 1) 2560x1600
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
     
    Graphics Processor Info: 
    DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.5612)
    Init State: GPU for Export supported by default
    User Preference: Auto
    Enable HDR in Library: OFF
     
    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\JackF\OneDrive\Pictures\Lightroom\Lightroom Catalog-v13-3.lrcat
    Settings Folder: C:\Users\JackF\AppData\Roaming\Adobe\Lightroom
     
    Installed Plugins: 
    1) AdobeStock
    2) Flickr
    3) Pixieset
     
    Config.lua flags: 
     
    Adapter #1: Vendor : 10de
    Device : 28e0
    Subsystem : bfb1028
    Revision : a1
    Video Memory : 7957
    Adapter #2: Vendor : 8086
    Device : 4688
    Subsystem : bfb1028
    Revision : c
    Video Memory : 80
    Adapter #3: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
     
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