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ianc90559999
Participating Frequently
July 4, 2025
Question

Corrupt files after updating to latest LRC and having crash while downloading new photos

  • July 4, 2025
  • 1 reply
  • 386 views

After updating to LR Classic 14.4 on Windows 11 computer, I downloaded some photos but it crashed before finishing. Now I have 3 files (the last 3 days of photos that didn't get downloaded before crashing) that I can't remove or delete and it keeps crashing in both LRc and Windows Explorer when trying to do anything with them. How do I fix this? 

1 reply

Noel Orridge
Community Manager
Noel OrridgeCommunity Manager
Community Manager
July 4, 2025

Hi @ianc90559999, Thank you for reaching out! I'm sorry to hear about the trouble you're facing.

 

Please share your system information so that we can get a clearer idea of the situation (from Help> System Info> Copy, paste it into a text file, and attach it to your response). Also, please chronologically explain your workflow, from uploading to the cloud to downloading the images to LrC crashing while downloading. Do you get any error codes or messages when the crash occurs? 

 

While we wait, you can check out the correct answer in this thread: Solved: Re: LRC stuck downloading a photo that no longer exists... - Adobe Product Community - 13959231. See if this helps.

 

Thanks and Cheers! 

Please be sure to use @ before mentioning my username so that I can be notified as soon as possible, and you get the Help you deserve.

Noel
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