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mitchellg19593279
Participant
March 13, 2022
Question

Corrupt Import

  • March 13, 2022
  • 5 replies
  • 207 views

I installed Lightroom Classic on my new computer today.   I'm running Windows 11 and calibrated my monitor using Spyder5Pro.   During the import process, the majority of images become corrupted with a pinkish outlined area both when previewing and in the develop modules.   I have attached a sample image.   Any thoughts would be appreciated

 

Mitchell

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5 replies

dj_paige
dj_paige
Legend
March 13, 2022

Hello. I cannot see your screen capture because my web browser will not display it. You should include screen captures in your message by clicking on the "Insert Photos" icon and not via attachment.

 

It sounds to me like your photo file is corrupted. This happens because of hardware malfunction somewhere in between the camera and the display of the photo in Lightroom Classic. This could be a bad camera card, bad transfer hardware, bad hard disk or bad memory chips. You need to debug this by trying the Import the photos again using different hardware, and placing them on a different disk. If you can import to a different computer, you should try that as well.

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mitchellg19593279Author
Participant
March 13, 2022

Thank you all.   I'm feeling a bit dumb here as after 30 or so years of being a Photoshop/Lightroom user I should have know it was most likely corrputed input.   I'm not sure what it is just yet but after importing files using a different method, all looks good.  I should have known that something was wrong on my end as Adobe products don't have flaws like the one I was having.   Thanks again for all your input.   

 

Mitchell

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 13, 2022

Looks like common data corruption during transfer I've seen in the past. I would start by checking out cards/cables/readers/ports etc. 

Rikk Flohr: Adobe Photography Org
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mitchellg19593279Author
Participant
March 13, 2022

Thank you for the quick response Axel.  Unfotunately, I tried both of your suggestions with no success.   Still importing with the very strange pink box like overlays.   I'm wondering whether I should remove and re-install Lightroom as an option.   

 

Mitchell

 

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 13, 2022

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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mitchellg19593279Author
Participant
March 13, 2022

Just a follow up -   the same problem appears when I open the RAW image in Photoshop which I also installed on my new computer yesterday.

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