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Question

corrupted catalogue failed again with update to v13-3

Forum|Forum|1 year ago
May 24, 2024
3 replies
1630 views

My catalogue suffered a catastrophic failure. It would not repair, I could not import to a new catalogue, or any of the other 100s of fixes I tried. Eventually I reverted to a backed up copy and things went fine based on the v13 back up catalogue for several weeks. But then I upgraded this catalogue to v13-3 and worked for several hours without incident, I closed LR and reopened it. But once I tried to back up the catalogue, I was back to square one. The new catalogue was corrupt, the one that had been upgraded was corrupt, and Lightroom can't find a catalogue to open and I cannot get help. The Adobe bot is no help at all. There seems to be a fatal flaw in Lightroom that is resistent to all fixes and continues to pop up and cause problems. How do I fix this gremlin in the works so that I can have a stable and consistent catalogue? TIA

Windows

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penmcnAuthor

Participating Frequently

Thank you so much to everyone who tried to help. Especially Victoria Brampton who gave me the number in Australia to ring (very hidden on the Australian site, a common practice in Australia, especially our banks). I had fantastic help from an Adobe agent Praveen who spent over an hour fixing the problem which was an irredemable failure of the catalogue. He managed to restore another catalogue with all the data. I am so relieved!!!

dj_paige

Legend

Catalog corrupted repeatedly is almost always due to a hardware malfunction; specifically the hard disk where the catalog is stored. Please copy a recent backup to a different disk, and see if the repeated corruption goes away.

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penmcnAuthor

Participating Frequently

I tried that. Because I keep my catalogue on an external SSD drive (6 months old), I tried using the computer's C drive (computer is 5 months old with no other problems) . It didn't fix the problem at all.

dj_paige

Legend

Just so I am 100% clear on what you did:

Did you try it with a recent backup, or did you jsut copy the catalog to a different disk?

Victoria Bampton LR Queen

Community Expert

I've moved your thread to the Classic forum.

I would suggest contacting Adobe Support by phone/chat and asking them to run the catalog repair script. No promises, but it may do the trick.

Victoria - The Lightroom Queen

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penmcnAuthor

Participating Frequently

If only you could contact Adobe!!! I tried the chat bot which was pretty much useless. There are no other contact details provided on their website. I'm in Sydney Australia if there are any good specialists here.

Victoria Bampton LR Queen

Community Expert

If only you could contact Adobe!!! I tried the chat bot which was pretty much useless. There are no other contact details provided on their website. I'm in Sydney Australia if there are any good specialists here.

By @penmcn

I suspect there was already some corruption in your backup catalog that just became apparent when the backup ran the Test Integrity portion. If I'm right, that would require the catalog repair script that only Adobe holds. I believe phone support number only shows on weekdays when they're open.

That said, does the backup catalog you've got run ok through the Export as Catalog and Import from Catalog scripts? What about the upgraded one?

Victoria - The Lightroom Queen

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