Since the latest release I had more than a few instances, where Lightroom suddenly hangs and crashes and will not load the current catalog again, without crashing immediatly. The only way to start LR in these cases is to remove the last edited image from the folder, then restart Lightroom, remove the image from the catalog put an older version (restored from backup) of the image back into the folder reimport the image (and redo the edits) Using an older backup of the catalog is also possible, but then the database has lost all edits since the last backup and not only the edits of the last image. I included some sample images, with whom I could reproduce the behaviour. Example images (corrupted and non-corrupted versions)

Inspiring

Question

Corrupted images and catalog

Forum|Forum|2 years ago
November 21, 2023
2 replies
1542 views

Since the latest release I had more than a few instances, where Lightroom suddenly hangs and crashes and will not load the current catalog again, without crashing immediatly.

The only way to start LR in these cases is to

remove the last edited image from the folder,
then restart Lightroom,
remove the image from the catalog
put an older version (restored from backup) of the image back into the folder
reimport the image (and redo the edits)

Using an older backup of the catalog is also possible, but then the database has lost all edits since the last backup and not only the edits of the last image.

I included some sample images, with whom I could reproduce the behaviour.

Example images (corrupted and non-corrupted versions)

Windows

This topic has been closed for replies.

dj_paige

Legend

No need to re-import, just put the backup into the folder.

Your title says "Corrupted" and you provide example of corrupted images at some link, but normally I won't click on a link if I don't know the web site. So I would like you to please show us a few screen captures of these corrupted images by clicking on the "Insert Photos" icon here in the Adobe community.

Corrupted images are always caused by a hardware malfunction somewhere, could be hard disk or memory or GPU or card reader, etc. Corrupted images should not cause LrC to crash, but maybe the crash causes the corruption of images.

berliner_ffmAuthor

Inspiring

Thanks for the suggestions.

Screenshots are not really helpful here, since Lightroom will immediatly crash on start. So there is not really anything to show.

Putting just the old version of the image in the folder does not help. Lightroom will still crash immediatly. The only way I found was if the image was removed and then reimported or an older backup of the catalog was used.

Strangly I can import the "corrupted" image into another catalog on the same machine (just tested that today).

I agree it must be some kind of hardware<=>software issue. The crash report tells me that there is an Access Violation Error.

I also attached the crash log.

I also tried to disable the RT3070ti (no effect) and turned of GPU-Accelleration with no effect.

The thing that all images that caused trouble had in common was the usage of the new point color tool (no excessive use, just 1 or 2 corrections).

Here is my system config:

Lightroom Classic-Version: 13.0.1 [ 202310121438-d2af310c ]

Lizenz: Creative Cloud

Spracheinstellung: de

Betriebssystem: Windows 11 - Home Premium Edition

Version: 11.0.22621

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 16

Prozessorgeschwindigkeit: 3,2GHz

SQLite-Version: 3.36.0

CPU-Auslastung: 1,0%

Integrierter Speicher: 31940,7 MB

Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 55,7MB / 8032,0MB (0%)

Für Lightroom verfügbarer phys. Speicher: 31940,7 MB

Von Lightroom verwendeter phys. Speicher: 1882,0 MB (5,8%)

Von Lightroom verwendeter virtueller Speicher: 2129,0 MB

Anzahl GDI-Objekte: 711

Anzahl BENUTZER-Objekte: 2460

Anzahl Prozess-Handles: 6590

Cache-Speichergröße: 293,9MB

Interne Camera Raw-Version: 16.0 [ 1677 ]

Maximale Anzahl Threads, die Camera Raw verwendet: 5

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 145MB / 15970MB (0%)

Physischer Speicher in Camera Raw: 72MB / 31940MB (0%)

DPI-Einstellung des Systems: 144 DPI (High-DPI-Modus)

Desktop-Komposition aktiviert: Ja

Standardvorschaugröße: 2560 Pixel

Monitore/Anzeigegeräte: 1) 2560x1600

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:

DirectX: NVIDIA GeForce RTX 3070 Ti Laptop GPU (31.0.15.4617)

Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt

Benutzerpräferenz: GPU zum Exportieren aktiviert

Crashlog.xml

berliner_ffmAuthor

Inspiring

"Screenshots are not really helpful here, since Lightroom will immediatly crash on start."

Posting screenshots of the corrupted files will get them looked at: like DJ, many of us have a distinct aversion to opening unrecognised sites - especially if we're then expected to down load and open a zip file.

Thanks for your answers. I attached I screenshot how it looks like when I open the catalog with the image in question beeing present. As soon as I remove the image from the catalog, Lightroom will open again without problems.

I also managed to reproduce that by exporting the single image into a new catalog. I attached that single image catalog too.

I am not using MSI Afterburner, nor is my CPU or GPU overclocked.

Here are my path settings:

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: D:\OneDrive\Documents\Lightroom\CurrentWork\CurrentWork-v13.lrcat
Einstellungen-Ordner: C:\Users\jens\AppData\Roaming\Adobe\Lightroom

F. McLion

Community Expert

What exactly do you mean with "corrupt"? I can open all the example images.

Please post the first two blocks (approx. 45 lines) from Help / System information.

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