CR2 files won't denoise

Forum|Forum|1 year ago
December 10, 2024
3 replies
318 views

I just purchased a brand new MacBook Pro M4 Pro Chip & upon use in Lightroom Classic, I find that my CR2 files are no longer compatible with the software. What is the fix to this, if any? I was able to denoise my files no problem prior to.

macOS

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Ricky336

Community Expert

Not sure about your issue. I use a Canon and CR2 files, and don't have an issue with Denoise, so your CR2 files should be compatible!

Perhaps you can show a screenshot of what message you get.

johnrellis

Legend

Upload a problem .cr2 to Wetransfer, Dropbox, Google Drive, or similar free service and post the sharing link here. We can see if the problem is with your LR installation or occurs in other installations as well.

dj_paige

Legend

Explain. Exactly what do you see that indicates "incompatible"? If there is an error message, please tell us the exact unedited complete error message.

What camera (make and model) took these photos? What version NUMBER of Lightroom Classic are you using?

J

jaden_6075Author

Participant

Getting the message "denoise is not currnently compatible with this photo format". Using a Canon T7i with 24-70 & 70-200 f/2.8 lenses. Using the latest version of Lightroom Classic, 14.0.01.

dj_paige

Legend

Denoise doesn't work with some types of Canon files. If these are not full resolution RAW files, usually called sRaw and mRaw, LrC AI Denoise doesn't work on those. https://community.adobe.com/t5/lightroom-classic-discussions/denoise-doesn-t-like-my-files/td-p/13737006

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