CR3 files not being recognized.

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I have some CR3 files from a Canon R5 and they aren't being recognized by lightroom, photoshop or bridge. I am running the latest versions of all 3 apps and the latest version of camera raw. (ACR17) It says that it doesn't recognize the file type.

M

Matheus_Monteiro Palm4971

Participant

Dont know if u already solved it, but I tried to rename the file and .CR3 to .DNG, and it worked!

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defaultye0pu7sqimhe

Participant

Having the same issue now. I am running on Mac, PC, and iOS and in all 3 versions I can't search for .cr3 and get any or all of the results. The individual photos will be listed as CR3 but when I search ".cr3" I get nothing or just 1 or 2 photos out of hundreds. Some albumns work better than others. Very strange and wasn't like this a month ago.

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dj_paige

Legend

Having the same issue now.

By @defaultye0pu7sqimhe

so please provide the information requested above

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dj_paige

Legend

What does "aren't being recognized" mean in terms of LrC? In what step in LrC does this happen? What is the exact error message? What version NUMBER of LrC?

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nikunj.m

Legend

Hi, welcome to the Adobe Community!

Where are the files stored, and which operating system are you working on? Would it be possible for you to share a sample file with us so that we can test it at our end?

Thanks,
Nikunj

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