Skip to main content
PhilippeZ-GA0x74
PhilippeZ-GA0x74
Participant
December 12, 2016
Question

Crash when using Lightroom 6 on MacBook Pro

  • December 12, 2016
  • 1 reply
  • 267 views

Good day,

I use a MacBook Pro I7 of 2012 with 8 Giga Ram and Mac OS El Capitan.

About 10 days ago, I had a hard crash whilst editing a photo on Lightroom 6.  It was impossible to start again the computer.  I had to reinstall El Capitan from scratch but lost a few datas in the operation.  After a proper save of all datas on an external drive, I tried to use again Lightroom 6, and again systematically had crashes.  This time I was more lucky as I managed to start the system without reinstalling the OS.  Then, I thought I may solve the issue by upgrading the OS to Mac OS SIERRA.  This was apparently not a good ideas as it crashed seconds after lauching LR6.  I then decided to uninstall / reinstall LR6.  Again probably not a good idea as I can not install from the DVD. It blocks and I get a message "download support Advisor".  I tried to do it but cannot find any help corresponding to my problem.

A bit frustrating I must confess.

Brgds / PhilippeZ

    This topic has been closed for replies.

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    March 21, 2017

    Hi PhilippeZ,

    Please use the below download for Lightroom 6 also, as soon as you launch the Lightroom 6 after install please turn off the GPU from the Lightroom preferences.

    Download Photoshop Lightroom

    Thanks,

    Mohit

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices