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Participant
January 7, 2024
Question

Crash while working with mask tool

  • January 7, 2024
  • 3 replies
  • 549 views

Lately I've been experiencing more and more problems when using the mask tool in Lightroom Classic (the latest version).  The pc/program freezes while attemting to use any masks. Lightroom shuts down automatically. This happens almost every time, which means I can no longer use Lightroom properly. I have already done several things to solve the problem, including with the graphics card, but nothing seems to work.

Hopefully you can help me further.

Kind regards,
Pauline

This topic has been closed for replies.

3 replies

johnrellis
Legend
January 8, 2024

"DirectX: AMD FirePro W4190M (27.20.20904.1004)"

 

That graphics chip is 8 years old, and the most recent driver from AMD is 7/27/2021, 2.5 years ago, indicating AMD is no longer fixing bugs in the chip's driver. LR's AI masking commands are very sensitive to driver bugs, and you're most likely tripping over bugs in the driver.

 

You could try disabling LR's use of the GPU for AI masking:

https://community.adobe.com/t5/lightroom-classic-ideas/p-allow-users-to-disable-the-gpu-for-ai-masking/idc-p/14158013#M20035

GoldingD
Legend
January 7, 2024

 

 

AMD FirePro W4190M

 

 

  • From that GPU info, I take it this is a laptop? (see REF 1)
  • Are you having CPU cooling issues?
  • Are the vents on the laptop clear of dust, clear of obstructions?
  • LrC is very resource hungry. It can trigger hardware issues that go unnoticed when using other software (please do not state but PS works, not even apples vs oranges) And Laptop overheating has been known to happen, especially if the vents are clogged.

REF (1): https://www.notebookcheck.net/AMD-FirePro-W4190M-Benchmarks-and-Specs.160914.0.html

 

Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 32,5MB / 2028,1MB (1%)

 

So, please clarify, this GPU has what 2048 GB of VRAM?

 

This does meet the minimum system requirements (see REF 2), but is not probably sufficient for AI masking. Now in your initial post you stated MASKING, is that any masking, or just AI masking that fails?

 

REF (2): https://helpx.adobe.com/lightroom-classic/system-requirements.html

Participant
January 7, 2024

Lightroom Classic-versie: 13.1 [ 202312111226-41a494e8 ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Business Edition
Versie: 10.0.19045
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 2,5GHz
SQLite-versie: 3.36.0
CPU-gebruik: 22,0%
Ingebouwd geheugen: 15783,6 MB
Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 32,5MB / 2028,1MB (1%)
Beschikbaar fysiek geheugen voor Lightroom: 15783,6 MB
Fysiek geheugen gebruikt door Lightroom: 1357,5 MB (8,6%)
Virtueel geheugen gebruikt door Lightroom: 1332,6 MB
Aantal GDI-objecten: 706
Aantal gebruikersobjecten: 2216
Aantal proceshandelingen: 3374
Cachegeheugengrootte: 199,5MB
Interne Camera Raw-versie: 16.1 [ 1728 ]
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 255MB / 7891MB (3%)
Fysiek geheugen Camera Raw: 256MB / 15783MB (1%)
Dpi-instelling systeem: 120 dpi
Bureaubladcompositie ingeschakeld: Ja
Standaardgrootte voorvertoning: 1920 pixels
Schermen: 1) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info:
DirectX: AMD FirePro W4190M (27.20.20904.1004)
Beginstatus: GPU voor beeldverwerking wordt standaard ondersteund, met ondersteuning voor aangepast exporteren
Gebruikersvoorkeur: Automatisch

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: C:\Users\Gebruiker\Pictures\Lightroom\Lightroom Catalog-v13.lrcat
Map Instellingen: C:\Users\Gebruiker\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins:
1) AdobeStock
2) Flickr
3) Tetheringplug-in voor Nikon

Config.lua-vlaggen: None

Adapter 1: Leverancier : 1002
Apparaat : 6604
Subsysteem : 8150103c
Revisie : 81
Videogeheugen : 2028
Adapter 2: Leverancier : 8086
Apparaat : 1916
Subsysteem : 8079103c
Revisie : 7
Videogeheugen : 80
Adapter 3: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidspreker (Conexant ISST Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD FirePro W4190M
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14830 Compatibility Profile Context FireGL 21.09.04.01 27.20.20904.1004
GPUDeviceEnabled: false
OGLEnabled: true

F. McLion
Community Expert
Community Expert
January 7, 2024

Please update the GPU driver to the latest version available: https://www.amd.com/en/support/kb/release-notes/rn-pro-win-21-q2-1-pre-polaris

 

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Participant
January 7, 2024

Unfortunately is doesn't solve the problem.