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Participant
April 1, 2024
Question

Crash with no error or log

  • April 1, 2024
  • 2 replies
  • 263 views

I installed Lightroom 13.2 yesterday. Since then, it keep crashing and reboot my PC.  No crash dump, errors in event log, nothing.  It happens during import, export, editing and even just scrolling my collection. I turned off GPU, General parallel previews and no use.  Have tried everything I can think of, validate DNG files, Optimize catelog, etc...

 

My PC has Amd 7700X, 32GB ram with RTX 4070 GPU, 2TB SSB.  No issues with other applications. I am in trial period and need to decide if I keep LR or switch to a different app..

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2 replies

GoldingD
Legend
April 1, 2024

What does the Windows Event viewer show?

 

Participant
April 1, 2024

Nothing from Windows event log.  It restart the computer straight, no BSOD. straight to POST.

dj_paige
Legend
April 1, 2024

Make sure your GPU has the most recent Studio driver (not game driver).

Participant
April 1, 2024

I thought about GPU too and it was the first thing I disabled in LR.

dj_paige
Legend
April 1, 2024
quote

I thought about GPU too and it was the first thing I disabled in LR.


By @Peter34813846oxvh

 

 

Not what I suggested, which you should still do.