Skip to main content
Participant
August 14, 2026
Question

Crashes any time I try to add a photo

  • August 14, 2026
  • 5 replies
  • 62 views

Crashes any time i try to add a photo to a Folder 

    5 replies

    WigglybumWatson
    Participant
    August 22, 2026

    I’m having similar issue where photos, only two at a time are adding to cloud? for example im trying to move 207 jpeg photos to cloud, from local storage, low data files, and it fails after two uploads? can you help?

    dj_paige
    Legend
    August 22, 2026

    I’m having similar issue where photos, only two at a time are adding to cloud? for example im trying to move 207 jpeg photos to cloud, from local storage, low data files, and it fails after two uploads? can you help?

    @WigglybumWatson Your problem is not similar to the problem in this thread where something crashes. Please start a new thread and describe your problem in detail. People will be happy to help you in a new thread. Do not continue to discuss your problem in this thread.

    Anshul_Saini
    Community Manager
    Community Manager
    August 14, 2026

    Hi ​@hopeful_Buttercupc8d3,

    Thanks for reporting this. In addition to the System Info and workflow details requested above, please try the basic Lightroom Classic crash troubleshooting steps here: https://helpx.adobe.com/lightroom-classic/desktop/technical-support/technical-issues/stability-issues/troubleshoot-crash-or-freeze.html

    I’d also like to rule out the source location. Where are the photos you’re trying to add/import stored: on your internal drive, on an external drive/SD card, or on a network/cloud location?
     

    If they’re on external or network storage, please copy/ download a few affected photos to a local folder (desktop) on your computer and try importing/adding them from there. Let us know whether Lightroom Classic still crashes.
     

    If Lightroom Classic continues to crash, please submit the Adobe crash report: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

    When you submit it, please use the same email address associated with your Adobe Community account so we can correlate the crash report with your case.
     

    Best,
    Anshul Saini

    dj_paige
    Legend
    August 15, 2026

    Hi ​@hopeful_Buttercupc8d3,
     

    I’d also like to rule out the source location. Where are the photos you’re trying to add/import stored: on your internal drive, on an external drive/SD card, or on a network/cloud location?

    Or camera card? Some camera cards are now treated as a disk and you can choose ADD if you have one of those camera cards.

    dj_paige
    Legend
    August 14, 2026

    Please go to Help->System Info and provide the information shown there.

    Please explain what exact steps you are referring to by “try to add a photo to a folder”. Please be specific and detailed.

    Please be 100% clear on what is crashing. Is it your software that is crashing? Does the whole computer crash? Something else?