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samjay
samjay
Participant
October 23, 2020
Answered

Crashes within EXACTLY 45 seconds of opening (recurring issue)

  • October 23, 2020
  • 5 replies
  • 875 views

I've had a recurring issue with different versions of Lightroom (including the latest; 10.0) where performing some random task puts it in a state of it reliably crashing within a period of almost exactly 45 seconds upon opening (give or take 1 or 2 seconds, of course, depends on what else is running on my machine). I just open it, let it sit, and it crashes within that exact timeframe.

 

This time, it got to this state of repeatedly crashing when I attempted to import some photos off a memory card. To fix this issue in the past, I've had to walk through support with Adobe where they remove and reinstall Creative Cloud and Lightroom, but from those past experiences, it's a pretty cumbersome/time consuming solution which I'd like to avoid. I'm curious if there's a simpler fix I can try, or if it's possible this is an internal bug that's difficult to reproduce or fix. Curious to see if others have had this issue since it seems to be reoccurring for me.

 

See attached crash report below. Any advice or assistance appreciated, as always. Thanks!

 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.0" build="[202010011851-ef6045e0]" source="Windows-Client" crashType="n/a">
<time year="2020" month="10" day="22" hour="23" minute="2" second="2" timeoffset="-420" timezone="Mountain Daylight Time"/>
<user guid="ae2c2d1a-8ce6-4c5d-be97-70c987339fed"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16229" machine="Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P2000" description="NVIDIA Quadro P2000" driverDate="20200922000000.000000-000" driverVersion="27.21.14.5239" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1CBA&#38;SUBSYS_8451103C&#38;REV_A1&#92;4&#38;F2CF557&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFAA40F9E04">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAA40F9E04" symbolname="FxPluginMain"/>
<stackStatement index="1" address="0x00007FFAA40FF5E8" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FFAA40FF8C1" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FFAA410D98F" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FFAA4105968" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x0000000030A6E9C1" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x0000000030A700E7" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFAC1D27034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFAC36BCEC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000B56145B0A2BF"/>
<register name="RBX" value="0x00000000A43F7A34"/>
<register name="RCX" value="0x0074007400650067"/>
<register name="RDX" value="0x000000004ABCD560"/>
<register name="RSI" value="0x00000000A43F7A10"/>
<register name="RDI" value="0x00000000A43F7A34"/>
<register name="RSP" value="0x000000004ABCD520"/>
<register name="RBP" value="0x000000004ABCD579"/>
<register name="RIP" value="0x00007FFAA40F9E04"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
49c041cf-247a-4f0b-96f2-5291a316373a
</sessionId>
</crashreport>

 

 

This topic has been closed for replies.
Correct answer AxelMatt

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

  

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

  

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

  

Please take a look on the NVidia site if there's a newer version of the graphic driver is availabe. If yes, please install this version and check again.

5 replies

C
CorstiaanSmorenburg
Participant
November 20, 2021

I may be a bit late to the party, but for anyone with the same annoying 45 seconds problem, I fixed it in an instant by detaching my (Android) phone. I guess somehhow it tries to connect to the phone atttached and can't manage to do so... or something. Anyway, try NOT having any android device attached.

    samjay
    samjayAuthor
    Participant
    October 31, 2020

    Thanks everyone! It turned out it was as simple as updating my GPU driver.

     

    From the crash, I'm guessing the EXCEPTION_ACCESS_VIOLATION was thrown because Lightroom was expecting some GPU function to exist at a particular address, the driver found nothing defined at said address, and Lightroom's response for that was to crash. It's a little odd that I have to ensure sure my GPU driver is always up to date in order to prevent it from crashing, but that's a very minor inconvenience.

    GoldingD
    GoldingD
    Legend
    October 23, 2020

    Reccomend you post this over at the official Adobe Feedback site where Adobe Techs pay attention. Include your crash report, AND, your System Info as LrC reports it.

     

    https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=1

     

    Just Shoot Me
    Just Shoot Me
    Legend
    October 23, 2020

    As Above and this is related to a Computer Problem. More than likely a overheating problem of some component or could be a GPU driver problem.

    A
    Community Expert
    AxelMattCommunity ExpertCorrect answer
    Community Expert
    October 23, 2020

    The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

    https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

      

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

      

    Another step is to try to reset the Lightroom preferences. 

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

      

    Please take a look on the NVidia site if there's a newer version of the graphic driver is availabe. If yes, please install this version and check again.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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