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Known Participant
August 13, 2022
Question

Crashing "then catalog is in use message"

  • August 13, 2022
  • 4 replies
  • 823 views

Lightroom keeps crashing no explanation sends me error reports which ive sent into adobe....thats it. Iam updated all other systems working fine?  Cannot work on images....very very annoying.

known problem? any fixes?

This topic has been closed for replies.

4 replies

GoldingD
Legend
August 13, 2022

Your screenshot of the folder your catalog is in shows a folder called Lightroom Settings, This folder is created when you select to store presets with catalog.

 

So, in preferences, have you selected to store presets with catalog?

If not, perhaps give that a try.

 

This may be from one of your older catalogs. Or it may be that your preference file took a hit upon crash and need to be reset.

 

 

Known Participant
August 13, 2022

Hi Alex

 

Thank for trying to help...non of those methods have got any of my presets back unfortunately

 

Lightroom V 11.4.1

Windows 10 V 10.0.19044

DdeGannes
Community Expert
Community Expert
August 13, 2022

See the info at the link below, there is a possibility that a .lock (LOCK) file is preventing your Catalog file from opening. Worth a check.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.html

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
dj_paige
Legend
August 13, 2022

A lot more information is needed.

 

  • What is your software, Lightroom (Lr icon) or Lightroom Classic (LrC icon)? What version NUMBER?
  • What is your operating system version NUMBER?
  • What actions seem to cause this crash? Please be specific and detailed.
  • Is there an error message? If so, please quote the exact complete unedited word-for-word error message.
  • Does the entire computer crash, or is it Lightroom that crashes but the rest of the computer still runs?
AxelMatt
Community Expert
Community Expert
August 13, 2022

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo