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Question

Creative Cloud keep asking my for my ID every 2 days

Forum|Forum|6 years ago
September 23, 2019
2 replies
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I have asked before but it seems to have gotten worse. the Adobe system keeps asking me for my ID/Password when I launch LR Classic? Yes I pay by the month. But why does the software keep asking fo r ID/Password?

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Community Expert

Community Expert

Check that the Adobe CC app is running and that you are logged in with that app. That app is what checks your license, so if you log out there or if it is not running when you launch Lightroom, then you will get a log-in dialog.

-- Johan W. Elzenga

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I power down PC each night. so would this be this issue?

Community Expert

Community Expert

No, unless you also sign out. I power down my Macs each night as well, and I do not have this problem on either of them.

-- Johan W. Elzenga

Community Expert

Community Expert

One help page from Adobe is here-

https://helpx.adobe.com/download-install/kb/adobe-sign-in-loop.html

And do you ever 'Sign out' of Lightroom or the Creative Cloud Desktop App?

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

Known Participant

this help link is of no help. I need details not just 1 line for windows 10.

Community Expert

Community Expert

"One Line" ??? Expand the page by clicking on the 'Carrot' arrow- then you see all the info appear for Windows 10- THREE screen pages!

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .