Inspiring

Answered

cull pop up window

Forum|Forum|8 months ago
October 31, 2025
6 replies
612 views

I updated to LRC 15.0 and whenever i click on the import button the cull pop up window appears, but i cannot get it to close so therefore i cannot import any photos, anyone offer any help please? see photo below

Windows

Correct answer newry

@Aleke thanks for your help, i shut down the PC just turned it back on and all seems to be running as it should. not sure what happened

MarvinHeston

Inspiring

I have this problem with 15.3. I see some people deleted a file, but this is a new catalog with no files.

I’ve restarted windows - no joy

I’ve uninstalled LRC and Reinstalled LRC - No Joy

Basically no joy with LRC right now and I can’t get rid of the culling help screen.

GG!
Marv

Sameer K

Community Manager

Hey, @MarvinHeston. Thanks for the comment. I’ll help you figure this out. I’ll need more info to help you.

Have you checked the highlighted response in this thread?

Did Lightroom close normally the last time it worked, or is this a fresh installation on this machine? Try these steps:

Reset Lightroom by holding the OPT/ALT + SHIFT (macOS/Windows) when you launch Lightroom and select 'Yes'.

Let me know how it goes. Thanks!

Sameer K

MarvinHeston

Inspiring

Thank you for your response. I tried the Reset of Lightroom that didn’t help. This lightroom has been running for years (with upgrades).

I could not wait, so I uninstalled and re-installed LR, and that fixed the problem.
Marv

S

smrkl

Participant

I have the same issue. The splash screen would not respond to anything and the only way out was to use task manage to end the task. I noticed that it complained that it couldn’t find a particular folder structure (my original “pictures” folder). This was a new catalog, so no photos available to delete or do anything else. I navigated to “file Folder”, added the new location of my Picture folder, then everything worked fine.

Shouldn’t have to do this though, it should have worked without this hassle.

linda_1771

Participant

@Aleke I tried the work-arounds and still have the problem. In Library module, the Assisted Culling “mini-demo” window cannot be closed. This prevents me from Importing any photos. I’m using current versions of Lightroom Classic and Windows 11 Home and all drivers are up to date. LG gram laptop.

Turned off Assisted Culling in Catalog and Badge.

All clickable areas on the Lightroom Classic Library screen are dead, preventing a graceful shutdown of LRC. Experimented closing LRC with Task Manager, also Ctl-Alt-Del. Powered off and back on multiple times.

Nothing has helped, yet. Hoping for a quick fix or workaround. Or maybe there are other settings to adjust?

cwk13146

Participant

I am having the same problem. Cannot remove the cull window by hitting the x. Just get a ping when I try to leave the screen. Cannot import. I have tried restarting multiple times with no luck. Also dinsabled assisted culling in catalog preferences. My import screen is still highjacked. I'm paying for a program I can't use.

rodw94836660

Participant

I managed to resolve this. Instead of trying to import immediately after opening the app, if you try some other actions such as deleted an image, then you can dismiss the dialog that would otherwise be hidden by the cull pop-up. Then when you import and the annoying cull pop-up pops up yet again, you can actually close it.

What a ridiculous farce. And how absurd that the 'community' has to figure out how to make the software work.

cwk13146

Participant

It worked! Thank you so much for sharing this.

rodw94836660

Participant

This is a hideous situation. To have to stop your work because of a stupid coding mistake. Stop selling us stuff we've already bought! Find a way to let us know that doesn't mean we can't use the software anymore.

A

Aleke

Community Manager

Hi @newry, thanks so much for reaching out!
Could you share a few more details about what’s happening? Just to clarify, when you click the X in the Assisted Culling dialog, does nothing happen? Are none of the buttons responding at all? If you could share a screen recording that could help us understand what's happening. Also, if you haven’t already, could you check that your graphics card drivers are up to date?
Appreciate your help in narrowing this down!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

N

newryAuthorCorrect answer

Inspiring

@Aleke thanks for your help, i shut down the PC just turned it back on and all seems to be running as it should. not sure what happened

J

johnw82868101

Participant

I ran into the same issue. I had used Windows Explorer to delete the folder I had last worked in. On launch, Lightroom generates a popup to tell me about the missing folder, but then layers the Assisted Culling dialog on top of it. Nothing is responsive. None of the buttons respond, including the X in the Assisted Culling dialog. Yes, my graphic cards are up to date.

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