Participating Frequently

Answered

Damaged or Corrupted CR2 files

Forum|Forum|7 years ago
September 3, 2018
5 replies
13332 views

I took photos on Saturday and they are not able to preview or import in Lightroom Clssic CC. Only preview and imports 1/3 of the photos from my SD card. I took with my 6D MK II. I was able to playback in my camera at the photo session but I can't not playback. My Adobe Lightroom and Camera Raw are up-to-date. Also, I downloaded the DNG Conveter program but it didn't work. Not sure if it's the SD card malfunction.

Here is a sample file you can take a look.

Dropbox - Saved Pictures - Simplify your life

I also purchased a photo recovery program but no luck. It supposed to fix damaged or corrupted cr2 files according to the company 's website.

Please Help me. i am desperately looking for solutions. I really appreciate your time in advance. Thank you so much.

This topic has been closed for replies.

Correct answer Just Shoot Me

The way you describe it you have either a malfunctioning camera, bad memory card or faulty hardware from memory card to computer, card reader or cable or just cable if connecting the camera directly to the computer.

When viewing images on the cameras LCD screen what you are seeing is the embedded JPG image that is inside every RAW file. That part of the RAW data may be find but the actual RAW data is corrupted.

First try a new and or different memory card in the camera and take some shots. Import them into LR and view them. If they are ok then it was the card that was bad. If they are also corrupted then it could be the camera or the hardware used to get files from card to computer.

sandrac1461037

Participating Frequently

I doubt it's your card or camera. I'm having same problem and I'm pretty sure it's incompatible software bc it started happening recently.

D

dj_paige

Legend

sandrac1461037 wrote
I doubt it's your card or camera. I'm having same problem and I'm pretty sure it's incompatible software bc it started happening recently.

Is there anything more you can tell us about what is happening? And how do you know it's not the card or camera?

sandrac1461037

Participating Frequently

CR2 files would appear distorted. Many problems occurred when I updated with camera raw 11.1 because it exceeds my computer's specs and was installed anyway. Only once I uninstalled EVERYTHING, cleaned up EVERYTHING, reinstalled a rolled back version of EVERYTHING did EVERYTHING WORK PERFECTLY. So not in a hurry to replace almost new memory cards.

files not syncingAuthor

Participating Frequently

So if it's the malfunction of the SD card, is there any way to fix the SD card?

D

dj_paige

Legend

You need to buy a new card. I would not take even one more photo on this card.

files not syncingAuthor

Participating Frequently

Thank you so much!

Sahil.Chawla

Adobe Employee

Hi there,

We're sorry to hear about this, could you please let us know which exact version of Lightroom Classic CC you're working on?
If you're not using the latest version which is 7.5, could you please try updating it via the Creative Cloud desktop application and let us know if it helps?

I just tried importing the file at my end and got the error that the file appears to be damaged. I believe it might be due to a faulty SD card.

You can find a few third party apps or ways which might help with this, however, it's not a guaranteed fix. https://www.google.co.in/search?q=repair+cr2+files&oq=repair+cr2+file&aqs=chrome.0.0j69i57j0l4.3712j0j4&sourceid=chrome&…

Regards,
Sahil

files not syncingAuthor

Participating Frequently

I am using the Llightroom classic cc 7.5 version. I also think it's the faulty SD card.

D

dj_paige

Legend

The photo is corrupted and cannot be used.

The cause of the corruption could be a malfunction any piece of hardware that handles the photo -- the camera, the camera card, the USB cable (if used), the USB port (if used), the card reader (if used), or your hard disk.

You need to try to import the photo again using different hardware, to a different hard disk if possible, and see if you can view it. By doing this, you ought to be able to isolate the bad piece of hardware.

files not syncingAuthor

Participating Frequently

I went to work yesterday and tried to import them still having the same issue. I can see the file names, sizes, date taken and all the information on the SD card. So no way to recover them?

JP Hess

Inspiring

I downloaded the image that you provided and tried to open it in Camera Raw. It won't open. There's something wrong with the file. It's corrupted. It either happened during the download, or there's a problem with the card or the card reader or the cable or the camera. You've got to isolate the problem and get it fixed.

Just Shoot MeCorrect answer

Legend

The way you describe it you have either a malfunctioning camera, bad memory card or faulty hardware from memory card to computer, card reader or cable or just cable if connecting the camera directly to the computer.

When viewing images on the cameras LCD screen what you are seeing is the embedded JPG image that is inside every RAW file. That part of the RAW data may be find but the actual RAW data is corrupted.

First try a new and or different memory card in the camera and take some shots. Import them into LR and view them. If they are ok then it was the card that was bad. If they are also corrupted then it could be the camera or the hardware used to get files from card to computer.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded