Deactivation of old computers to allow new activation - Lightroom 6 (i have the disk)

Forum|Forum|5 years ago
April 30, 2021
3 replies
424 views

Hello, while tying to activate Lightroom 6 on my new laptop I get license limit error. Without getting into all the details, I need to get the license count reduced so I can use on new laptop (replacing crashed laptop) and reloaded on iMac due to improper deactivation while trying to get new laptop activated.

I have searched the forum, deactivated ad-blocking, changed browsers, new searches in forums, and reclicked links all in an effort to find a chat screen. Can not find it - can someone please help me?

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

This topic has been closed for replies.

kentdesign

Community Expert

The Adobe people are gneraly really helpful! Especially when you explain that the deactivation was messed up by trying to reinstall. Of course they want you to get the newer version, which is truly wonderful, however they do realize that many people cannot use the newer Adobe versions because their computers cannot use them!

Hang in there - Adobe help does work!!!

D

defaultet5g4ftk3p7tAuthor

Participant

TIP: make sure cookies are enabled and pop ups not blocked otherwise the Chat dialogue box will not be visible.

When I finally connected with Chat on Monday, problem was solved QUICKLY. I did not get too much help from AdobeCare24x7Live@outlook.com on the weekend. Many, many brief and abrupt questions lead no where, over a 24 hour period.

JP Hess

Inspiring

You'll need to contact Adobe directly and Ask them to reset your activations. Here is a link:

Contact Adobe-live chat

M

markm73777833

Participant

I had the same problem, contacted Adobe who, after "checking your account", then asking for more information, respond

"Support is no longer available for your product version. Phone and chat support is not available for free or discontinued software or services. You are welcome to visit our Community Support Forum: https://community.adobe.com/ where you can post questions, and potentially find answers for your product version. The forums are updated by other Adobe product users, worth noting that the community experts will not be able to assist with : registration, activation, download, and/or installation issues."

dj_paige

Legend

Send a private message to @CMass , she has been helping with these issues.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded