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K
kev.dw
Participant
November 9, 2019
Question

Dell XPS 15 9570 lightroom got slow

  • November 9, 2019
  • 6 replies
  • 2512 views

Hi All,

 

Lightroom Classic CC got very slow on my Dell XPS 15 with Win 10.

I tried every performance boost possible nothing worked.

CPU and GPU are not fully used, it seems like Lightroom is restricted to not use all the available resources of my pc.

Does anyone have a similar problem?

 

Thanks

Kind Regards

Kevin

    This topic has been closed for replies.

    6 replies

    A
    ankitkumar22
    Participant
    June 5, 2020

    I just finished an interaction with the adobe support team and after almost three hours of testing was told you need to talk to nvidia and intel its not an issue from my side. At this point i have just decided maybe lightroom just iant meant for me anymore. I am using it on the fully specd xps 15 9570 i9 32 Gb ram and a very fast SSD and this is their solution after 3 hours of interaction. Lightroom is so much faster on the ipad. I'll see if it runs ok on my mac now and if not that is it for me. 

    M
    Mx4Cowboys
    Participant
    July 23, 2020

    Did you have factory installed Windows 10 or did you upgrade to Windows 10 from a previous Windows version?  I'm asking because we were recently told that may be our problem with our current HP Envy laptop.  We were looking at purchasing the XPS 15 with the same specs as your showing but we are uncertain as we see a lot of reports of XPS 15 running slow with LR Classic and that is our desire to be able to run it much faster and with better results. Right now we often get flickers while trying to work through LR.  Have you received any more information as to what issue you may be having?

    K
    kev.dwAuthor
    Participant
    November 9, 2019

    Thanks for the fast reply!

     

    You can find the information about LR and my system bellow.

    I tried installing older LR version, did not help.

    Yes, I did, disabling the GPU made it worse.

    Resetting Preferences did not help.

     

    My laptop does not have a performance problem, other CPU and GPU heavy application work.

    CPU goes up to around 50% to 70% (not fully used).

    It is worst using the Brushes.

    I had no problems like that before upgrading some Windows features (no heavy updates).

    Windows 10 pro build 1903 is installed.

    Delete Updates and reinstall OS did not help either.

     

    Lightroom somehow does not use all the resources available, is there a way to change that?

     

    Kind Regards

     

    K
    kev.dwAuthor
    Participant
    November 9, 2019

    Lightroom Classic version: 9.0
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Business Edition
    Version: 10.0.18362
    Application architecture: x64
    System architecture: x64
    Logical processor count: 12
    Processor speed: 2,2 GHz
    Built-in memory: 16101,2 MB
    Real memory available to Lightroom: 16101,2 MB
    Real memory used by Lightroom: 1214,9 MB (7,5%)
    Virtual memory used by Lightroom: 1314,8 MB
    GDI objects count: 714
    USER objects count: 2362
    Process handles count: 2229
    Memory cache size: 369,8MB
    Internal Camera Raw version: 12.0 [ 321 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 143MB / 8050MB (1%)
    Camera Raw real memory: 144MB / 16101MB (0%)
    System DPI setting: 240 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Displays: 1) 3840x2160, 2) 1920x1080
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 1050 Ti with Max-Q Design (26.21.14.4112)



    Application folder: C:\Prog\Adobe\Adobe Lightroom Classic
    Library Path: D:\Photography\Lightroom\Lightroom Catalog-2.lrcat
    Settings Folder: C:\Users\Kevin\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Facebook
    3) Flickr
    4) Nikon Tether Plugin

    GoldingD
    GoldingD
    Legend
    November 9, 2019

    While you get around to sharing that sys info, a few items to look at.

     

    As you are running WIN OS, look at the following link, read the entire thing, but especially look at tip 8, power settings (CPU)

     

    https://au.pcmag.com/windows-10-1/5180/11-tips-to-speed-up-windows-10

     

    Note that some of these changes can get reset to defaults during OS updates.

     

    PLEASE USE THE REPLY FROM THE TOP POST WHEN REPLYING TO POSTS.
    Helps to show posts in date/time order, improves visibility (as not hidden in a reply to a reply), and is easier to use

     

     

    GoldingD
    GoldingD
    Legend
    November 9, 2019

    Please share your sys info as lightroom reports it. Various bits of info can lead to tips and can lead to advise 

     

    In LRC click on Help, then System Info, then Copy. Paste into a reply. Interested in everything from first line down to just past plug-ins. Not at all interested in what follows plugins.

     

    JP Hess
    JP Hess
    Inspiring
    November 9, 2019

    What version number are you using?

    How much RAM?

    When did you notice the slowdown?

    Have you tried disabling the GPU?

    Have you tried resetting your preferences?

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