Hello! As I'm trying to use AI noise reduction this error appears constantly and after that I can no longer use any of the other tools until I restart my PC. Can someone help please? Thanks in advance 🙏

gabriel_5337

Participating Frequently

Question

Denoise Ai unknown error

Forum|Forum|1 year ago
January 16, 2025
5 replies
990 views

Hello! As I'm trying to use AI noise reduction this error appears constantly and after that I can no longer use any of the other tools until I restart my PC. Can someone help please? Thanks in advance 🙏

GoldingD

Legend

Operating system: Windows Vista - Home Premium Edition
Version: 6.0.6002

How can that be correct? LrC should not be able to be installed at on on pre Windows 10. It should not run.

Is your OS actually Vista?

DirectX: NVIDIA GeForce GTX 750 Ti (32.0.15.6636)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: GPU for Display Enabled

So any AI is probably not supported on that GPU in LrC. If it worked previously, then enough changed in LrC to stop that from being used in LrC.

But it worked just fine until I replaced my motherboard

Ah, go and look at that motherboards manufacturer support pages, look at the various drivers. You may have one or more that need updates. Pay particular attention to the Chipset drivers.

gabriel_5337Author

Participating Frequently

I have windows 10 😅

I used drive booster for all drivers and then for GPU I installed the driver directly from envidia. So this could be a driver problem?

GoldingD

Legend

As the Lightroom Classic System Info is incorrectly identifying Windows Vista as opposed to Windows 10, perhaps you should consider resetting the preferences file that might be corrupt.

Mind you I am not sure that bit of info is kept in the preferences file. But searching on the Internet appears to indicate resetting the Preference File is called for (but then resetting the preferences file is a magic bullet)

Sometime, various LrC unknown Errors are also fixed via resetting the preferences file.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

johnrellis

Legend

Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

gabriel_5337Author

Participating Frequently

That didn't work.

here you have the info:

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en
Operating system: Windows Vista - Home Premium Edition
Version: 6.0.6002
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,6GHz
SqLite Version: 3.36.0
CPU Utilisation: 3,0%
Power Source: Plugged In
Built-in memory: 16273,7 MB
Dedicated GPU memory used by Lightroom: 362,2MB / 1999,2MB (18%)
Real memory available to Lightroom: 16273,7 MB
Real memory used by Lightroom: 3129,0 MB (19,2%)
Virtual memory used by Lightroom: 3946,6 MB
GDI objects count: 765
USER objects count: 3103
Process handles count: 2225
Memory cache size: 0,0MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1099MB / 8136MB (13%)
Camera Raw real memory: 1186MB / 16273MB (7%)

Cache1:
NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2:
m:0,0MB, n:0,0MB

U-main: 71,0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 750 Ti (32.0.15.6636)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: GPU for Display Enabled
Enable HDR in Library: ON

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\I7\Pictures\botezalez\botezalez.lrcat
Settings Folder: C:\Users\I7\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 1380
Subsystem : 135219da
Revision : a2
Video Memory : 1999
Adapter #2: Vendor : 8086
Device : 5912
Subsystem : d0001458
Revision : 4
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Speakers (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x26
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 750 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 566.36
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex 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Thanks a lot in advance

Ian Lyons

Community Expert

> Dedicated GPU memory used by Lightroom: 362,2MB / 1999,2MB (18%)

Your GPU is based on hardware first released in 2014. Furthermore, it has insuficient memory to meet the minimum requirements for AI Denoise.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.