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Colin Glover
Participating Frequently
June 24, 2023
Question

Denoise crashing.

  • June 24, 2023
  • 1 reply
  • 322 views

My laptop is a Dell G3 15 3500 8GB RAM,with an Nvidia GTX 1650 and 4GB of GDDR6 vRAM. It benchmarks on 3D, mark at 3995, double the minimum 2000, quoted. It has an NVme 500 GB SSD, and runs a brand new 1TB Toshiba Canvio HDD, on which my photos are stored. Every half dozen or so times I use Denoise it gives the unexpected error and crashes, disabling GPU acceleration. Sometimes the preview shows a normal picture before the error, half the time it shows large magenta and purple blocks at the bottom of the screen, so I shut LRC down and restart it, which allows Denoise to run. Typical  times to run Denoise are 2-3 mins, which seems to be very slow. I'm looking at 4 possible causes, GPU acceleration off in preferences, Lack of system RAM, faulty discreet NVidea card, or the photos coming from an external HDD via USB 3.2 and the data not transferring fast enough to catch up with the gpu as there wasn't a usb c cable in the box. I know the unexpected error is usually due to not enough vRAM as I bought this laptop to replace an 8GB Ram quad core AMD processor with a 1TB HDD and a 128 MB Radeon R4 graphics card. The specs should more than enough run Denoise without any crashing. Can anyone help me please?

Regards,

Colin.

    1 reply

    johnrellis
    johnrellis
    Legend
    June 25, 2023

    Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


    If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

    C
    Colin GloverAuthor
    Participating Frequently
    June 25, 2023
    Lightroom Classic version: 12.4 [ 202306052221-b70c0975 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.19045
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 2.4GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 2.0%
    Built-in memory: 7985.6 MB
    Dedicated GPU memory used by Lightroom: 3277.8MB / 3962.0MB (82%)
    Real memory available to Lightroom: 7985.6 MB
    Real memory used by Lightroom: 2378.3 MB (29.7%)
    Virtual memory used by Lightroom: 6302.9 MB
    GDI objects count: 862
    USER objects count: 2807
    Process handles count: 2270
    Memory cache size: 0.0MB
    Internal Camera Raw version: 15.4 [ 1508 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 584MB / 3992MB (14%)
    Camera Raw real memory: 631MB / 7985MB (7%)
    System DPI setting: 120 DPI
    Desktop composition enabled: Yes
    Standard Preview Size: 1920 pixels
    Displays: 1) 1920x1080
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
     
    Graphics Processor Info: 
    DirectX: NVIDIA GeForce GTX 1650 Ti (30.0.15.1272)
    Init State: GPU for Image Processing supported by default
    User Preference: Auto
     
    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\Dell\Pictures\Lightroom\Lightroom Catalog.lrcat
    Settings Folder: C:\Users\Dell\AppData\Roaming\Adobe\Lightroom
     
    Installed Plugins: 
    1) AdobeStock
    2) Flickr
    3) Nikon Tether Plugin
     
    Config.lua flags: None
     
    Adapter #1: Vendor : 10de
    Device : 1f95
    Subsystem : 9e11028
    Revision : a1
    Video Memory : 3962
    Adapter #2: Vendor : 8086
    Device : 9bc4
    Subsystem : 9e11028
    Revision : 5
    Video Memory : 80
    Adapter #3: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: LR5x19
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 0
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_SIZE: 32768
    GL_MAX_TEXTURE_UNITS: 4
    GL_MAX_VIEWPORT_DIMS: 32768,32768
    GL_RED_BITS: 8
    GL_RENDERER: NVIDIA GeForce GTX 1650 Ti/PCIe/SSE2
    GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
    GL_STENCIL_BITS: 8
    GL_VENDOR: NVIDIA Corporation
    GL_VERSION: 4.6.0 NVIDIA 512.72
    GPUDeviceEnabled: false
    OGLEnabled: true
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    C
    Colin GloverAuthor
    Participating Frequently
    June 25, 2023

    I noticed 3 plugins I didn't add, Adobe Stock (guess that's automatically added), Flickr, and Nikon tether capture I shoot Cannon/MFT (70D, 600D and Panasonic G3). Disabled acceleration, 1 photo processed correctly. Trying 3 more.

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