Inspiring

Question

Denoise Error when applying denoise to an image a panel opens up, The message is "Unexpected error occured while processing (1). Lightroom Classic latest build.

Forum|Forum|3 months ago
April 19, 2026
8 replies
533 views

I have applied Auto in the develop module then selected denoise and this error occurs.

Inspiring

Notice the error on the Performace page. This is with the latest graphics driver. Is there a way to Turn Off allowing Concurrent Work feature?

A

andrewh8412848Author

Inspiring

I’m going to try the lastest NVidia Geoforce driver update dated June 16, 2026 to see if that improves anything. Hoping nothing breaks in the process.

F

Felix365572471ybi

Participant

Hi did you find a fix? I have the same problem. Denoise was working properly until two months ago. Now I cannot denoise any file. Such a disappointment specially if you think how much money Im paying to adobe.

A

andrewh8412848Author

Inspiring

No. It still happens occasionally. I have an older graphics card. A NVidia Geoforce 970 with 4 GB of memory. I turned off some of the graphics card function in preferences, but it still happens. Unfortunetly, I would need to upgrade my power supply to put in a more powerful video card with more memory. Since I’m stuck on Windows 10 it probably won’t happen for a long while unitl ,memory prices drop to wher they were a year ago. When it does happen I close Lightroom Classic and restart it.

dj_paige

Legend

Your Nvidia Geforce 970 is now 12 year old technology (released in 2014), and it may not be able to run the latest DeNoise algorithms. Definitely try updating the driver first.

dj_paige

Legend

I saw your last screen shot and tried to explain it.

A

andrewh8412848Author

Inspiring

This has not been a problem until yesterday. I have used it since the most recent update without any issues. Now when I run denoise I get this screen and it works but takes a while. I don’t get the progress window as I used to on the photo proper. I see the progress in the upper right and in the Lightroom Classic box on the Task Bar. I am at Build [2022604090947-8f3672ed]

dj_paige

Legend

This spinning circle and message “An AI Process is running on the photo...” is expected to happen. It is new in LrC 15.3, allowing you to AI Denoise in the background, while you continue to do non-AI work on other photos in LrC. Yes, depending on a lot of things, it might take a while.

This seems to be a different problem than mentioned in your title. Could you please clarify this?

A

andrewh8412848Author

Inspiring

Yup, Seems to be a different problem now. Check ou the last screen shot I sent.

K

KrishnaMaithreya

Adobe Employee

Hi @andrewh8412848,

Could you please share a diagnostic report? You can generate it via Edit → Preferences (hold the ALT key to reveal the hidden options).

Before generating the report, please try applying Denoise to any image so that the report includes relevant Denoise-related logs.

A

andrewh8412848Author

Inspiring

Which part of the log do you want? It’s huge.

cmgap

Community Expert

Is it only this image? Is it repeatable on other images?

A

andrewh8412848Author

Inspiring

Repeatable for many imagess and unpredictable. Sometime it works other times it errors.

J

Jao vdL

Community Expert

You probably want to describe your hardware. Typically this is a problem with the GPU driver being outdated.

A

andrewh8412848Author

Inspiring

Jao,

My graphics card is an NVIDA GEOFORCE GTX 970. I have never had a problem before. It seems to time with the recent update to Lightroom Classic. Now it won’t work on any photo. I am using Windows 10, 16Gb memory, Intel I7processor. The video card as 4mb of memory.

dj_paige

Legend

First, a stated by @Jao vdL you need to make sure you are using the most current GPU driver for this GPU.

This is a 12 year old video card, and may not be supported any more by LrC. Or LrC 15.3 requires GPU features that more recent GPUs have, but this GPU doesn’t have.

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