Denoise not working

denoise ai can cause GPU errors, previous LR versions it'd give a popup letting you know, current version it will just spin forever / fail + then you need to go into edit->preferences and it says "we had an error with your gpu" on performance tab

Having issues with Denoise as well. It worked on two images and then it goes through the process but doesn't actually do anything. I get the dialog box, click enhance, then it acts like it processes and says it's creating DNGs, but doesn't. I tried with a batch after closing and reopening. Did the first batch, then the same issue when I tried another batch. Closed and reopened LRC and the same thing happened again. First image works, second doesn't and batch didn't work if I didn't close and reopen LRC. All are RAW images on my laptop hard drive. I have a 2019 MacBook Pro with OS 13.6.7 and LR 14.0.1. Same thing was going on with 14.0. 

Hi danaf69875454,

A few questions:

1. Do you see the denoise preview in the enhance dialog box?

2. Are you running denoise on a single image? or a batch of images?

3. Are all images of same format? If so, could you share the file format of the images?

4. If it is a batch, are there any smart previews among the images selected?

5. Are the images in a network drive? Does Denoise on an image in local drive work fine?

... I tried to find a link or email  to report bugs ...

By @danaf69875454

There's no direct link or email adress to report bugs. 

Please report your issues/questions here or contact the Adobe support. Please click the link below to contact Adobe staff to help.

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Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

Please also provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.